C3350i eat toner

[suomi]

Especially the magenta toner wears out quickly and fills the waste toner box...No error codes. Print quality is good

[robinsonad86]

Re: C3350i eat toner

There's a bulletin about this on the KM tech site. Replace image unit following instructions and fw update

[emujo2]

Re: C3350i eat toner

Check your TCR levels..if they are very high you will need to update f/w replace the IU and run the out of the box setup. You should be good to go after this (assuming you see very very high TCR ratios). E

[copier tech]

Re: C3350i eat toner

Especially the magenta toner wears out quickly and fills the waste toner box...No error codes. Print quality is good

I've had this exact issue.

The resolution is to update the firmware (no surprise it's a KM) then run initialisation + stabilise with the paper tray out.

[ionutkok]

Re: C3350i eat toner

Chek TCR value ( aprox 6.5 % is normal) for every color ! Update last firmware !

[tsbservice]

Re: C3350i eat toner

As much as I like KonicaMinolta machines the ultimate resolution is to buy color A4 Ricoh MFPs. A4 color models simply aren't KM mainstream.

[ionutkok]

Re: C3350i eat toner

As much as I like KonicaMinolta machines the ultimate resolution is to buy color A4 Ricoh MFPs. A4 color models simply aren't KM mainstream.

Which models? Some are more successful others are not. But for any model there are "good" service solutions.

I.M.

[copier tech]

Re: C3350i eat toner

As much as I like KonicaMinolta machines the ultimate resolution is to buy color A4 Ricoh MFPs. A4 color models simply aren't KM mainstream.

Totally agree, when I install a new Ricoh MFP I very rarely need to go back.

[suomi]

Re: C3350i eat toner

I've had this exact issue.

The resolution is to update the firmware (no surprise it's a KM) then run initialisation + stabilise with the paper tray out.

Paper tray out..Why??

I replaced the magenta drum unit. Update firmware GC2-E9. Clean the toner filter(full off magenta toner), change new M toner and waste toner box.
Now just waiting to see what happens...

[B0265]

Re: C3350i eat toner

Paper tray out..Why??

[Sysco]

Re: C3350i eat toner

Same issue in my field machines with C3300i.
Print halftone pattern and if it is ok update fw.
The only help, if you can't see the first error messages when drop the machine which is 2555 or 2553 the fw. update to E9 and
change the IU unit to new..
If you catch the problem in the first time and not updated the fw version you need update to this and hope it's enought to the machines
not dropping to the developer from the IU unit.

[suomi]

Re: C3350i eat toner

Same issue in my field machines with C3300i.
Print halftone pattern and if it is ok update fw.
The only help, if you can't see the first error messages when drop the machine which is 2555 or 2553 the fw. update to E9 and
change the IU unit to new..
If you catch the problem in the first time and not updated the fw version you need update to this and hope it's enought to the machines
not dropping to the developer from the IU unit.

The problem is that the device eats toner (magenta on this case). 3000 pages and 2 colors(magenta) and 2 waste toner boxes (full magenta)...Other colors OK(60%)
Print quality good. No error code. Toner filter full magenta toner (vacuumed all pipes etc)

[Phil B.]

Re: C3350i eat toner

I'm surprised no one has asked this question!

are they using genuine OEM toner or some turd party toner?

[B0265]

Re: C3350i eat toner

The problem is that the device eats toner (magenta on this case). 3000 pages and 2 colors(magenta) and 2 waste toner boxes (full magenta)...Other colors OK(60%)
Print quality good. No error code. Toner filter full magenta toner (vacuumed all pipes etc)

Have u checked the TCR values?

[tsbservice]

Re: C3350i eat toner

I'm surprised no one has asked this question!

are they using genuine OEM toner or some turd party toner?

Not this time Phil. Those models are flawed even new machine will eat its install toners.