new c257i error c9402

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  • slot
    Trusted Tech

    250+ Posts
    • Jul 2008
    • 341
    #1

    new c257i error c9402

    Not sure if anyone can help I have set up a new c257i today and it all worked ok installed d/f etc and ran through our setup sheet all ok and ran some test sheets
    the last thing I did was upgrade the firmware from the KM website now the copier produces black copies and the led lamp wont come on with error c9402 I have rechecked the firmware and it is the correct one. any advice would help as im not the best KM engineer I mainly deal with Ricoh machines but I have set up loads of KMs im trying to avoid DOA the machine as they are taking a long time to come in. thanks for any advice
    Tags: advice, c257i, error, firmware
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: new c257i error c9402

      Direct sun shines the machine at some time ?
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 7931
          #3
          Re: new c257i error c9402

          Originally posted by slot
          Not sure if anyone can help I have set up a new c257i today and it all worked ok installed d/f etc and ran through our setup sheet all ok and ran some test sheets
          the last thing I did was upgrade the firmware from the KM website now the copier produces black copies and the led lamp wont come on with error c9402 I have rechecked the firmware and it is the correct one. any advice would help as im not the best KM engineer I mainly deal with Ricoh machines but I have set up loads of KMs im trying to avoid DOA the machine as they are taking a long time to come in. thanks for any advice

          Sounds like a nightmare.

          Can you downgrade the firmware maybe the version you installed has a bug?
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22699
              #4
              Re: new c257i error c9402

              What model document feeder? Is it the correct match? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • splblazer91
                  Trusted Tech

                  100+ Posts
                  • Jul 2014
                  • 204
                  #5
                  Re: new c257i error c9402

                  Originally posted by slot
                  Not sure if anyone can help I have set up a new c257i today and it all worked ok installed d/f etc and ran through our setup sheet all ok and ran some test sheets
                  the last thing I did was upgrade the firmware from the KM website now the copier produces black copies and the led lamp wont come on with error c9402 I have rechecked the firmware and it is the correct one. any advice would help as im not the best KM engineer I mainly deal with Ricoh machines but I have set up loads of KMs im trying to avoid DOA the machine as they are taking a long time to come in. thanks for any advice


                  Downgrade FW. There are different models of the CCD assy that arent always compatible,

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7635
                      #6
                      Re: new c257i error c9402

                      Originally posted by splblazer91
                      Downgrade FW. There are different models of the CCD assy that arent always compatible,
                      Isn't it documented in FW update doc/pdf?
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • splblazer91
                          Trusted Tech

                          100+ Posts
                          • Jul 2014
                          • 204
                          #7
                          Re: new c257i error c9402

                          Originally posted by tsbservice
                          Isn't it documented in FW update doc/pdf?
                          Yup

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7635
                              #8
                              Re: new c257i error c9402

                              Originally posted by splblazer91
                              Yup
                              Agree. Sometimes reading required.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                Comment

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