Not sure WHAT Konica Minolta was thinking with the new belt kit packaging!!

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  • srvctec
    Former KM Senior Tech

    500+ Posts
    • Oct 2009
    • 827
    #1

    Not sure WHAT Konica Minolta was thinking with the new belt kit packaging!!

    Had a call for belt needing replaced on a C224e this morning. Grabbed one of our 3 in stock belt kits (with the IR, o-filter and toner filter inside) and proceeded to the call. I noticed that when I picked up the belt, it seemed a LOT lighter, making me think maybe it was for a BW machine instead but it was the correct belt.

    This is what I saw when I opened it. They completely changed the packing and removed the cardboard that entirely encased the belt and protected the belt surface from damage. So then the people that open these up and put in the parts (the original tape on the box is cut and new tape is put over it) to make the kit (thinking that's only for here in the US), they throw in the IR with sharp corners on the box and it severely dents the surface of the belt. 2 of our 3 belts were damaged.

    Anyone else seen this yet?
    Last edited by srvctec; 06-23-2021, 10:36 PM. Reason: Forgot photo
    Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.
    Tags: None
    • tech51
      Senior Tech

      500+ Posts
      • Jan 2009
      • 846
      #2

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        • emujo2
          Service Manager

          1,000+ Posts
          • Mar 2017
          • 1580
          #3
          Re: Not sure WHAT Konica Minolta was thinking with the new belt kit packaging!!

          Kits with the filters are able to be ordered by KM Direct, only dealers. Any chance someone has just tried to return one of these that was used for troubleshooting? It looks used, not just shipping damage. Anything to save a buck,,,I can't tell you how many "good to re use green label parts" i find that are bad. E

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7934
              #4
              Re: Not sure WHAT Konica Minolta was thinking with the new belt kit packaging!!

              Originally posted by srvctec
              Had a call for belt needing replaced on a C224e this morning. Grabbed one of our 3 in stock belt kits (with the IR, o-filter and toner filter inside) and proceeded to the call. I noticed that when I picked up the belt, it seemed a LOT lighter, making me think maybe it was for a BW machine instead but it was the correct belt.

              This is what I saw when I opened it. They completely changed the packing and removed the cardboard that entirely encased the belt and protected the belt surface from damage. So then the people that open these up and put in the parts (the original tape on the box is cut and new tape is put over it) to make the kit (thinking that's only for here in the US), they throw in the IR with sharp corners on the box and it severely dents the surface of the belt. 2 of our 3 belts were damaged.

              Anyone else seen this yet?

              This was done a while ago to save on wasted packaging & save on storage.

              It's never an issue unless, as your colleagues did, put other items in the same box.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • srvctec
                  Former KM Senior Tech

                  500+ Posts
                  • Oct 2009
                  • 827
                  #5
                  Re: Not sure WHAT Konica Minolta was thinking with the new belt kit packaging!!

                  Originally posted by tech51
                  Uk belts haven’t had filters or transfer roller in with them for years now always carry them separately.

                  Are you sure they were supposed to be there?

                  Pretty sure km wouldn’t just throw them in there so I don’t know who at your end is doing this but you need to stop them!
                  Yes, they come this way since we're a dealer and order them that way.

                  Originally posted by emujo2
                  Kits with the filters are able to be ordered by KM Direct, only dealers. Any chance someone has just tried to return one of these that was used for troubleshooting? It looks used, not just shipping damage. Anything to save a buck,,,I can't tell you how many "good to re use green label parts" i find that are bad. E
                  All 3 belt kits were packaged exactly the same, WITHOUT cardboard around the belt like it used to be. I suspect it's to save on packaging as mentioned below.

                  Originally posted by copier tech
                  This was done a while ago to save on wasted packaging & save on storage.

                  It's never an issue unless, as your colleagues did, put other items in the same box.
                  It's not any of my colleagues, it's coming from Konica Minolta this way. Like I said in the OP, the belts have original tape on the external box, cut to be opened for someone to stuff the parts inside for the kits, then re-taped back up and sent out. Not sure who does this or where in the supply chain, but it was not a problem at all UNTIL they removed the cardboard completely protecting the belt. I suspect whoever is putting in the parts has no clue how fragile the belt surface is and just tosses the parts in as fast as possible.

                  I just edited the OP and added the photo of the new packaging as it looks when the box is opened- forgot it in the original post. (Should make a little more sense now).
                  Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22703
                      #6
                      Re: Not sure WHAT Konica Minolta was thinking with the new belt kit packaging!!

                      Ingenius! =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • REGSIS
                          Trusted Tech

                          250+ Posts
                          • May 2016
                          • 434
                          #7
                          Re: Not sure WHAT Konica Minolta was thinking with the new belt kit packaging!!

                          Someone very smart re-package separate items into kits and made ITBs unusable.
                          In EU these items are sold searately for 2-3 years.
                          Since you found tape over tape those are "afterbuilt kits".

                            Comment

                            • inutelkamo
                              Trusted Tech

                              100+ Posts
                              • Jul 2011
                              • 143
                              #8
                              Re: Not sure WHAT Konica Minolta was thinking with the new belt kit packaging!!

                              Bright Kids..
                              Now belt became useless.
                              Ship back please.

                                Comment

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