C-3110, not printing...

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  • Oystercopy
    Senior Tech

    Site Contributor
    500+ Posts
    • Oct 2009
    • 579
    #1

    C-3110, not printing...

    Hey guys. So, I installed this machine yesterday, although I can't specifically remember if I tested the PRINT functionality. Got it to the customer and on their network, and I can get to Pagescope, the driver loads, etc. but the machine will never print. All test prints and other jobs just stay in the queue. Any ideas? Firmware is also up to date at level D.
    Thanks in advance!
    OC
    Tags: jobs, print, test
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5463
      #2
      Re: C-3110, not printing...

      make sure its port is 9100 and standard ip, not that WSD bat guano.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635
          #3
          Re: C-3110, not printing...

          Can you ping it?
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5463
              #4
              Re: C-3110, not printing...

              i think he said he can open pagescope, hope its as simple as a port or authentication issue.
              didnt mention if acct track or autherntication is being used.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22702
                  #5
                  Re: C-3110, not printing...

                  Can you print directly from the laptop, off the network? It could be as simple as a duplicate IP. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Oystercopy
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Oct 2009
                      • 579
                      #6
                      Re: C-3110, not printing...

                      Originally posted by blackcat4866
                      Can you print directly from the laptop, off the network? It could be as simple as a duplicate IP. =^..^=
                      thanks for all the replies, guys. No, I hadn't tried from a laptop, and it is possible that its an IP address conflict...
                      Waiting for the customer's response then will try to post back.
                      OC

                        Comment

                        • Oystercopy
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Oct 2009
                          • 579
                          #7
                          Re: C-3110, not printing...

                          OK, not an IP address conflict.. anything else?
                          OC

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5463
                              #8
                              Re: C-3110, not printing...

                              is acct track or authentication off?
                              any consumables past life?
                              try a network initialization yet?
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • Oystercopy
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Oct 2009
                                  • 579
                                  #9
                                  Re: C-3110, not printing...

                                  No consumables past life.

                                  Machine only has about 2K pages.

                                  I didn't know there was a network initialization setting on this small machine?
                                  If so, is that in Service Mode somewhere?
                                  OC

                                    Comment

                                    • tsbservice
                                      Field tech

                                      Site Contributor
                                      5,000+ Posts
                                      • May 2007
                                      • 7635
                                      #10
                                      Re: C-3110, not printing...

                                      Admin settings - Security Settings - Initialize - Restore Network
                                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                        Comment

                                        • blackcat4866
                                          Master Of The Obvious

                                          Site Contributor
                                          10,000+ Posts
                                          • Jul 2007
                                          • 22702
                                          #11
                                          Re: C-3110, not printing...

                                          Were you successfully connecting directly to your laptop? =^..^=
                                          If you'd like a serious answer to your request:
                                          1) demonstrate that you've read the manual
                                          2) demonstrate that you made some attempt to fix it.
                                          3) if you're going to ask about jams include the jam code.
                                          4) if you're going to ask about an error code include the error code.
                                          5) You are the person onsite. Only you can make observations.

                                          blackcat: Master Of The Obvious =^..^=

                                            Comment

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