konica minolta c250i wont come off preparing scan and user box message

[brent]

as stated above it wont come off those messages constant orange light on left. ironically I was in and we went to network and simply unselected dhcp and it went right into a do not turn copier off.. registering data etc.. for like an hour it was st uck so I had no option ... now It copies just fine but won't turn off the indicator. consequently cant get into admin.. any thoughts> ? brand new machine just out of the box with 4 copies p lus I ran it the other day to get a machine management list as I do with all my copiers can I get any help? thanks brent

[copier tech]

Well if it's brand new I'd send it back to KM under warranty. If that's not un a option try updating the firmware & if you can enter CE mode do a network reset.

[Duplicator]

It seems when Konicas are set to DHCP and don't have a network connection they will say "preparing scan/fax" forever trying dhcp over and over and over. The timeout is configurable via dip switch.

Anyway, I would boot in trouble reset mode and initialize network (or initialize all) since it's a new machine. Make sure to connect it to a network with DHCP and reboot. Hopefully it'll clear out whatever setting it's getting stuck on.

[tsbservice]

Reset network seems pretty good solution.

[brent]

I did a reset on the back of the panel the two yellow buttons.. but that didnt help so I will reserch into a network reset thank you
brent

[brent]

Well if it's brand new I'd send it back to KM under warranty. If that's not un a option try updating the firmware & if you can enter CE mode do a network reset.

well I am a dealer. it seems easier to ask here as I get great results here. I cant send it back I bought 4 machines to receive quota accolades lol

brent

[brent]

ok we did a system network reset. done deal working thank you all

brent