C-FA14 BH458e

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  • Tiagocang
    Technician

    50+ Posts
    • Feb 2022
    • 62
    #1

    C-FA14 BH458e

    Good morning, I hope everyone is well.
    I have a problem if someone could help i will aprecciate, so I have a BH458e at a client and it presented error C-FA14.

    I have already done the following procedures:
    • Update Firmware
    • Format HDD
    and the code still appear
    the following detail code is 0x0767.
    FA14.jpg FA141.jpg fa142.jpg
    Tags: None
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5737
      #2
      ive seen the wrong driver/port print job do that as well.
      have you tried isolating it with a laptop and printing?
      in state confirmation check the HDD status, should be a big chunk of "vacant" listed. if not its a bad hdd.

      reseat any ram on the board too.

      does it do it only when printing or pops up at idle?
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7912
          #3
          Originally posted by Synthohol
          ive seen the wrong driver/port print job do that as well.
          have you tried isolating it with a laptop and printing?
          in state confirmation check the HDD status, should be a big chunk of "vacant" listed. if not its a bad hdd.

          reseat any ram on the board too.

          does it do it only when printing or pops up at idle?
          Maybe it's good idea if they can use machine as copier for a day or two and you can unplug network cable.
          Another idea is to backup everything and initialize all.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.
            👍 2

            Comment

            • Tiagocang
              Technician

              50+ Posts
              • Feb 2022
              • 62
              #4
              Originally posted by Synthohol
              ive seen the wrong driver/port print job do that as well.
              have you tried isolating it with a laptop and printing?
              in state confirmation check the HDD status, should be a big chunk of "vacant" listed. if not its a bad hdd.

              reseat any ram on the board too.

              does it do it only when printing or pops up at idle?
              the machine is unplugged from network only working as a copier now for testing and still pop up the error

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5737
                  #5
                  Originally posted by tsbservice
                  Another idea is to backup everything and initialize all.
                  absolutely at this point.
                  dont forget to reenable the HDD after initialization.
                  let us know

                  have you run diagnostics by chance?
                  sorry, i still have a million questions because im not there to go over my mental checklists at the machine.

                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                    Comment

                    • Tiagocang
                      Technician

                      50+ Posts
                      • Feb 2022
                      • 62
                      #6
                      Originally posted by Synthohol
                      absolutely at this point.
                      dont forget to reenable the HDD after initialization.
                      let us know

                      have you run diagnostics by chance?
                      sorry, i still have a million questions because im not there to go over my mental checklists at the machine.
                      HDD is enable and diagnostics run all ok i literally have no more ideas for this ?

                      WhatsApp Image 2024-07-05 at 10.15.43 (1).jpg WhatsApp Image 2024-07-05 at 10.15.43.jpg

                        Comment

                        • Rudi
                          Technician

                          250+ Posts
                          • Jun 2007
                          • 251
                          #7
                          Try replacing the eMMC, i had this error code on the C558 a couple of times before and this solved it.

                            Comment

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