Bizhub c368 wont eneble web browser

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  • ralleyman
    Junior Member
    • Dec 2019
    • 5

    Bizhub c368 wont eneble web browser

    i have 2 machines that i am putting Papercut on the issue i have is i cannot enable the web browser on both machines, they ask for the licence code and when you create a licence on the lms site it just says failed when adding the licence to the machines. any ideas please
  • Albonline
    Service Manager

    1,000+ Posts
    • Sep 2008
    • 1094

    #2
    Re: Bizhub c368 wont eneble web browser

    Originally posted by ralleyman
    i have 2 machines that i am putting Papercut on the issue i have is i cannot enable the web browser on both machines, they ask for the licence code and when you create a licence on the lms site it just says failed when adding the licence to the machines. any ideas please

    are they both equipped with the memory upgrade?

    Comment

    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5383

      #3
      Re: Bizhub c368 wont eneble web browser

      why wont it enable by itself in admin mode?
      as long as DNS and gateway are valid you dont need the LMS site.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • tulintron
        Senior Tech

        Site Contributor
        500+ Posts
        • Jul 2014
        • 651

        #4
        Re: Bizhub c368 wont eneble web browser

        We are an unauthorized reseller, however we sell with PSWC enabled.


        We recently released 02 C368 without web browser access. We tried everything, but without success.


        Different situation.
        https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

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        • emujo2
          Service Manager

          1,000+ Posts
          • Mar 2017
          • 1580

          #5
          Re: Bizhub c368 wont eneble web browser

          For self activating the license..DNS must be working, device must be able to get to the LMS server (which is not in north america), WebDav cannot be blocked/disabled, UK 211 must be installed (this was standard with the C368 series, but many sales people failed to add it to the order). If you do not have internet access then you would need to go through the LMS/activate site, but even this way still requires Webdav and the UK. In one case we had to delete all certs, disable SSL, perform a initialization, then start from scratch. E

          Comment

          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7561

            #6
            Re: Bizhub c368 wont eneble web browser

            Originally posted by tulintron
            We are an unauthorized reseller, however we sell with PSWC enabled.


            We recently released 02 C368 without web browser access. We tried everything, but without success.


            Different situation.
            [Utility] - [Administrator Settings] - [Network Settings] - [HTTP Server Settings] - [PSWC Settings] is set to [ON] ?

            [Utility] - [Administrator Settings] - [Security Settings] - [Quick Security Setting] - [PSWC Setting] is set to [ON] ?
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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            • tulintron
              Senior Tech

              Site Contributor
              500+ Posts
              • Jul 2014
              • 651

              #7
              Re: Bizhub c368 wont eneble web browser

              Originally posted by tsbservice
              [Utility] - [Administrator Settings] - [Network Settings] - [HTTP Server Settings] - [PSWC Settings] is set to [ON] ?

              [Utility] - [Administrator Settings] - [Security Settings] - [Quick Security Setting] - [PSWC Setting] is set to [ON] ?
              yes.
              We have our default configuration. All the same. FW, adjustments and functions.
              Only 02 without PSWC
              https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5383

                #8
                Re: Bizhub c368 wont eneble web browser

                if it were me i would do a total data clear, fresh G00-X4 FW and start over.
                if indeed the UK-211? has been installed it really should work right from the admin method.
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • Albonline
                  Service Manager

                  1,000+ Posts
                  • Sep 2008
                  • 1094

                  #9
                  Re: Bizhub c368 wont eneble web browser

                  Originally posted by ralleyman
                  i have 2 machines that i am putting Papercut on the issue i have is i cannot enable the web browser on both machines, they ask for the licence code and when you create a licence on the lms site it just says failed when adding the licence to the machines. any ideas please
                  i have only seen units that have had the boards messed with, act in this manner. are the required serial numbers registered?

                  Comment

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