[Misc] bizhub c3350i wakes up randomly

[Guccs]

Hi Everyone,
I have a bizhub C3350i that wakes up randomly. Whether it's in sleep mode or standby it wakes itself up after a few minutes. I unplugged the network cable, updated firmware, made system error clear, format storage, but no solution...
Maybe the touchscreen needs some more grounding..?
Does anyone have experience with this?
Thanks

[tsbservice]

Try to stop machine waking up when someone is close, there is sensitivity setting somewhere in Admin menu but can't remember where of the top of my head.

[Guccs]

Thanks, but...
That was the first i tried. I was adjusted the sensitivity to the lowest... Nothing changed

[tsbservice]

Try to disable it not lowest sensitivity.

[Guccs]

Ahh... It is disabled now.
But I'd like to know the solution, not the way around it.
I've been a technician for 24 years, now I've run about 300 machines, most of them leased.
I'am not konica minolta dealer, but one of my friends who is dealer said he saw a buletin for this problem, just can't find it anymore...

[copyman]

Ahh... It is disabled now.
But I'd like to know the solution, not the way around it.
I've been a technician for 24 years, now I've run about 300 machines, most of them leased.
I'am not konica minolta dealer, but one of my friends who is dealer said he saw a buletin for this problem, just can't find it anymore...

I checked solutions & bulletins on kon/min dealer website and didn't see anything about machine waking up randomly

[tsbservice]

I believe he's taking about ground cable on some earlier machines.

[Black Cloud]

If there are a series of 0x1FFF/0x2201900000000100 codes in the Machine Management List, it could be the CPU Board.
The symptom is a random reboot. You would also see the boot progress bar during the reboot.

[mascan42]

Ahh... It is disabled now.
But I'd like to know the solution, not the way around it.
I've been a technician for 24 years, now I've run about 300 machines, most of them leased.
I'am not konica minolta dealer, but one of my friends who is dealer said he saw a buletin for this problem, just can't find it anymore...

He might be talking about this . It's an internal grounding issue in the touch panel. No real fix aside from replacing it.

[tsbservice]

He might be talking about this . It's an internal grounding issue in the touch panel. No real fix aside from replacing it.

Yes. On machines before that there is a workaround with ground wire.

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