C308 BizHub Secure

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4535
    #1

    C308 BizHub Secure

    What is the proper way to turn off Bizhub secure? I tried what is in the manual, Admin, security settings, enhanced security mode, off. But there is nothing under enhanced security mode to turn off? I've searched service mode, enhanced service mode and didn't see anything.
    A lot of off lease machines I buy have the "BizHub secure" sticker on front cover but never really know what this means and if I should turn off? Most of the time it's not an issue but in this case the external memory tab is missing in admin mode.
    Thanks in advance
    Tags: None
    • kingarthur
      Service Manager

      1,000+ Posts
      • Feb 2008
      • 1302
      #2
      This is how to do it on iSeries, if the password is lost/unknown, I'm assuming it'd be similar on any other

      How to remove bizhub Secure when the HDD password and/or Encryption password is unknown or not
      working?

      Follow the steps below to remove bizhub Secure which includes Clear All Data, HDD formatting and
      reloading firmware portions
      1. Enter Service Mode normally
      a. Touch Counter
      b. Touch Display Keypad
      c. Press Stop 00 Stop 01
      d. If applicable, enter CE Password 9272 4 times
      e. Touch End to enter Service Mode
      Note: If unable to enter Service Mode through normal procedure listed above use this alternate method
      **
      a. Power OFF the MFP
      b. Remove small cover from back of Op Panel
      c. Power ON the MFP while pressing the lower 'Reset' button under that small cover
      d. The Trouble Reset Screen should be displayed eventually
      e. Use the numeric soft keypad to access Service Mode
      Press Stop 00 Stop 01
      Touch End to enter Service Mode
      2. Select System 1
      3. Select Initialization
      4. Select Clear All Data
      5. After completion, turn MFP OFF for at least 10 seconds and then reboot
      a. If D073 or "Preparing Security/External Document" displays this is normal as SSD is not yet set
      6. Reenter
      Service Mode following procedure outlined above
      7. Select System 2
      8. Select Storage Type and set to "Storage"
      9. Turn MFP OFF for at least 10 seconds and then reboot
      10. The message to "Enter Encryption password/format HDD" should appear
      a. If possible, format the HDD from this screen. If not, go to step 11
      11. If not possible to format the HDD there, reenter
      Service Mode following procedure outlined above
      12. Select State Confirmation
      13. Select Memory/Storage Adjustment
      14. Select "Format" from the second screen
      15 Perform a Physical format (about 20 mins) and follow screen prompts
      16. Once completed, reenter
      Service mode
      17. Select State Confirmation
      18 Select Memory/Storage Adjustment
      19. Select "Format" from the second screen
      20. Perform a Logical format (about 2 minutes) and follow screen prompts
      21. Once MFP is booted, test operation
      22. Load Movie/Voice Data, PDF libraries, etc.​
      Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...
        👍 2

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4535
          #3
          Originally posted by kingarthur
          This is how to do it on iSeries, if the password is lost/unknown, I'm assuming it'd be similar on any other

          How to remove bizhub Secure when the HDD password and/or Encryption password is unknown or not
          working?

          Follow the steps below to remove bizhub Secure which includes Clear All Data, HDD formatting and
          reloading firmware portions
          1. Enter Service Mode normally
          a. Touch Counter
          b. Touch Display Keypad
          c. Press Stop 00 Stop 01
          d. If applicable, enter CE Password 9272 4 times
          e. Touch End to enter Service Mode
          Note: If unable to enter Service Mode through normal procedure listed above use this alternate method
          **
          a. Power OFF the MFP
          b. Remove small cover from back of Op Panel
          c. Power ON the MFP while pressing the lower 'Reset' button under that small cover
          d. The Trouble Reset Screen should be displayed eventually
          e. Use the numeric soft keypad to access Service Mode
          Press Stop 00 Stop 01
          Touch End to enter Service Mode
          2. Select System 1
          3. Select Initialization
          4. Select Clear All Data
          5. After completion, turn MFP OFF for at least 10 seconds and then reboot
          a. If D073 or "Preparing Security/External Document" displays this is normal as SSD is not yet set
          6. Reenter
          Service Mode following procedure outlined above
          7. Select System 2
          8. Select Storage Type and set to "Storage"
          9. Turn MFP OFF for at least 10 seconds and then reboot
          10. The message to "Enter Encryption password/format HDD" should appear
          a. If possible, format the HDD from this screen. If not, go to step 11
          11. If not possible to format the HDD there, reenter
          Service Mode following procedure outlined above
          12. Select State Confirmation
          13. Select Memory/Storage Adjustment
          14. Select "Format" from the second screen
          15 Perform a Physical format (about 20 mins) and follow screen prompts
          16. Once completed, reenter
          Service mode
          17. Select State Confirmation
          18 Select Memory/Storage Adjustment
          19. Select "Format" from the second screen
          20. Perform a Logical format (about 2 minutes) and follow screen prompts
          21. Once MFP is booted, test operation
          22. Load Movie/Voice Data, PDF libraries, etc.
          Thank you for the very detailed information. Hopefully the 1st procedure works for the "8" series as well.
            👍 1

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