C360i Utility and Administrator Icons

[matts213]

Good afternoon everyone. We just received a C360i in off lease that has the utility and admin icons greyed out on the touch screen. This is preventing us from running any config or utility reports. Can anyone give me an idea of where to start on this machine? We typically only test, and don't repair but the meter is so low on this machine it is worth spending a bit of extra time if we can.

[Black Cloud]

I'd go into service mode, system 1, initialization, clear all data. See if that helps.

[Woxner]

if clearing doent work then maybe storage drive is bad and not loading . go into service and do a physical the ligical format

[tsbservice]

Good afternoon everyone. We just received a C360i in off lease that has the utility and admin icons greyed out on the touch screen. This is preventing us from running any config or utility reports. Can anyone give me an idea of where to start on this machine? We typically only test, and don't repair but the meter is so low on this machine it is worth spending a bit of extra time if we can.

It has some authentication type device and no external servers to connect to.
Or it has old firmware.

[matts213]

Thanks everyone I passed along these suggestions to our service team, Ill advise what ends up working for us on this one.