Bizhub 363 Scaning quality problem

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  • dan4o
    Technician
    • Sep 2018
    • 12
    #1

    Bizhub 363 Scaning quality problem

    Hi all,
    i have BH 363 on 470k copies.
    I have a problem with copy.
    The copy is so poor, no dark and the original light lines missing or not present on the copies.
    When I'm printing from computer, everything is ok, all text lines are in good quality, but when I'm copying the copy is so poor.
    org.jpgcopy.jpgtwo.jpg

    I attach the pics.
    Please help me to solve this problem, otherwise I have to throw away the machine.
    I clean all mirrors.
    I have no ideas how to fix this problem.
    Tags: copy, lines, poor, problem, quality
    • rrrohan
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2011
      • 1969
      #2
      Re: Bizhub 363 Scaning quality problem

      That's not that bad. Does darkening the copy settings not help. If it does just lock that in as the default copy setting

      Sent from my Pixel 4 XL using Tapatalk

        Comment

        • dan4o
          Technician
          • Sep 2018
          • 12
          #3
          Re: Bizhub 363 Scaning quality problem

          No, the Darkening from menu not helped. The copy from attachment are on full dark from the menu.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22599
              #4
              Re: Bizhub 363 Scaning quality problem

              I suspect that the optics are still dirty somewhere. There are three mirrors, the slit glass both sides, the shading plate, the lamp & reflector, & the front of the CCD lens. I've also seen the backside of the CCD lens and CCD array get dirty. I believe that this machine has a removable black plastic cover to access the backside of the lens and array. Just take care not to change the CCD focus/alignment.

              Take a closer look at the optics. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7457
                  #5
                  Re: Bizhub 363 Scaning quality problem

                  Can you post copy samples without darkening them? Did you make stabilization plus gradations?
                  What toner - original or compatible?
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • dan4o
                      Technician
                      • Sep 2018
                      • 12
                      #6

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22599
                          #7
                          Re: Bizhub 363 Scaning quality problem

                          Regardless of the crappy toner, it's still an optical or image processing issue. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • femaster
                              Service Manager

                              1,000+ Posts
                              • May 2011
                              • 1346
                              #8
                              Re: Bizhub 363 Scaning quality problem

                              Clean everything, then run gradation adjustments. This should at the very least improve the output, if not getting it back to normal.
                              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                                Comment

                                • rrrohan
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Sep 2011
                                  • 1969
                                  #9
                                  Re: Bizhub 363 Scaning quality problem

                                  is it a fluro exposure lamp or the LED style?

                                    Comment

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