[Error Code] HDD Error

[druckerteam]

Afer changeing the HDD from a bizhub C754e we need a new firmware for the machine.
Could anybody send me the firmware for C754e ?

Regards, Paul

[emujo2]

Re: HDD Error

The replacement of a HDD does not require new firmware..Movie data yes, but if you need f/w it's not because you changed the HDD. E

[copier tech]

Re: HDD Error

Afer changeing the HDD from a bizhub C754e we need a new firmware for the machine.
Could anybody send me the firmware for C754e ?

Regards, Paul

Hi Paul, we're happy to help with you firmware/animation files should need them. We can be contacted at the links below.

[tmmdmmm]

Re: HDD Error

The replacement of a HDD does not require new firmware..Movie data yes, but if you need f/w it's not because you changed the HDD. E

Its been a while, but doesn't a logical format for 654/754 Require a firmware upgrade? Or is that just Mode1-9 overwrite all data? Remember it being different than 554 and below

[druckerteam]

Re: HDD Error

Good morning.

We had to change the HDD. But with another HDD we get also C-D012.
In the past a firmware upgrade fixed this issue.

So we searchig the firmware for C754e.

Regards, Paul

[femaster]

Re: HDD Error

We had to change the HDD. But with another HDD we get also C-D012.
In the past a firmware upgrade fixed this issue.
So we searchig the firmware for C754e.
Regards, Paul

Looking at the trouble code in the service manual, it looks like you might actually need the firmware. I've apparently never replaced a hard drive in a similar model machine, as I know that I have never needed to do firmware (only movie data [and PDF/A fonts on certain models]) after a hard drive replacement, and I've replaced a lot of them. Have you at least tried the first part of the procedure below and done the logical format of the drive to see if the error code goes away?

CD012

Trouble type	Mount error due to hard disk being unformatted
Trouble code	CD012
Rank	C
Detection timing	The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting. The hard disk that has replaced an old one is not logically formatted.
Trouble isolation	-
Relevant electrical parts	Hard disk

(2)Procedure

Step	Action	Control signal	Location of electrical components
1	Logically format the hard disk and then upgrade the firmware.	-	-
2	Replace the hard disk.	-	-

[REGSIS]

Re: HDD Error

I didn't change HDD on any machine above 55ppm, but on lower models, I always do physical format first, and then logical format.
Error code is normal when the disk is new or removed from PC.

P.S. Physical format may last up to an hour and a half.