New Office365 Scan to email issue?

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  • copytechman
    Senior Tech

    Site Contributor
    500+ Posts
    • Nov 2008
    • 910

    New Office365 Scan to email issue?

    Is anyone having new issues with scan to email with office 365? I have multiple machines presenting on and off again authenication / server connection errors that have been setup the same way forever. This only started a week or 2 ago and its mostly across samsung newer models (4580 , 5370 etc) and most recently konica bh658e.

    Server: smtp.office365.com
    port 587
    TLS

    and auth creds.

    I havent messed with any certificate settings or anything on any of the devices, should I now as i have found a document on konica's website about assigning a new self signed cert and such?

    Any input is appreciated.

    Kind regards.

    A.
  • srvctec
    Former KM Senior Tech

    500+ Posts
    • Oct 2009
    • 827

    #2
    Re: New Office365 Scan to email issue?

    MS TLS1.0 and 1.1 deprecation affecting Office 365
    Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

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    • copytechman
      Senior Tech

      Site Contributor
      500+ Posts
      • Nov 2008
      • 910

      #3
      Re: New Office365 Scan to email issue?

      Thanks for that! But why now all of a sudden I thought that change occurred last year, has Microsoft finally switched to TLS 1.2 for smtp?

      regards!
      a.

      Comment

      • srvctec
        Former KM Senior Tech

        500+ Posts
        • Oct 2009
        • 827

        #4
        Re: New Office365 Scan to email issue?

        Originally posted by copytechman
        Thanks for that! But why now all of a sudden I thought that change occurred last year, has Microsoft finally switched to TLS 1.2 for smtp?

        regards!
        a.
        No clue. Might want to post over in that thread. I just came across that thread a couple days ago and found out about it since we haven't had the issue yet.
        Last edited by srvctec; 10-27-2021, 04:44 PM.
        Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 34949

          #5
          Re: New Office365 Scan to email issue?

          Originally posted by copytechman
          Thanks for that! But why now all of a sudden I thought that change occurred last year, has Microsoft finally switched to TLS 1.2 for smtp?

          regards!
          a.
          Due to complaints from major corporations when they announced their intentions, Microsoft postponed full implementation until January next year.

          Comment

          • emujo2
            Service Manager

            1,000+ Posts
            • Mar 2017
            • 1580

            #6
            Re: New Office365 Scan to email issue?

            One of my biggest offenders is the time on the MFP..If it's off it will not send..I always recommend a NTS so if it fails you get a message and can correct it. E

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            • femaster
              Service Manager

              1,000+ Posts
              • May 2011
              • 1388

              #7
              Re: New Office365 Scan to email issue?

              Yeah, we have been having to migrate a lot of our customers, with older machines, off of O365. According to what our IT guy told me, it seems that some of the O365 servers have already been migrated, while some have not. It's been hit and miss with the customers scanning to email. He was saying that it depends on which server in the rotation the copier gets connected to when trying to send the email.
              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7574

                #8
                Re: New Office365 Scan to email issue?

                Originally posted by emujo2
                One of my biggest offenders is the time on the MFP..If it's off it will not send..I always recommend a NTS so if it fails you get a message and can correct it. E
                Agree on time server. Setting NTP to DC or local NTP server.
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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