Bizhub C250i Doesnt boot properly after sleep mode

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • tekkie
    Trusted Tech

    100+ Posts
    • Mar 2011
    • 109

    [Misc] Bizhub C250i Doesnt boot properly after sleep mode

    Hi Guys
    I have an issue with a Bizhub C250i that doesnt always wake up after going in to sleep mode.
    I have upgraded firmware to latest version and am waiting to see if problem is resolved but would appreciate advice.
    The majority of the time the customer goes to the mc when its in sleep mode and touches the screen or button at side and it wakes up ok but 3 or 4 times a day it doesnt it just sits waiting and in the end the customer has to power down completely and switch back on.
    Its same in print mode sometimes the print job doesnt wake mc up
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7627

    #2
    Re: Bizhub C250i Doesnt boot properly after sleep mode

    Hi tekkie, you can try settings below:
    [Power Consumption in Sleep Mode] - Disabled
    [Power Save Settings] - Sleep
    [Enter Power Save Mode] - Normal
    [Power Key Setting] - Power Save
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • strider5555
      Technician

      Site Contributor
      50+ Posts
      • Jun 2008
      • 96

      #3
      Re: Bizhub C250i Doesnt boot properly after sleep mode

      I also had this issue on a C550i. Latest firmware (at the time was G00-E9) Did all the recommended settings plus a few i found on this site. In the end I wiped the machine to factory, restored all the customer settings. I also disabled IPv6, had the IT set the port to raw instead of LPR,(or vice versa) i don't remember which way it was set to originally. I also did the recommended settings to disable sleep mode and also to turn off the weekly timer setting, which is on by default for some reason. The customer has not called back with this issue since.

      Comment

      • kingarthur
        Service Manager

        1,000+ Posts
        • Feb 2008
        • 1197

        #4
        Re: Bizhub C250i Doesnt boot properly after sleep mode

        Originally posted by tsbservice
        Hi tekkie, you can try settings below:
        [Power Consumption in Sleep Mode] - Disabled
        [Power Save Settings] - Sleep
        [Enter Power Save Mode] - Normal
        [Power Key Setting] - Power Save
        Standard procedure for every machine set up
        Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

        Comment

        • Gift
          Service Manager

          1,000+ Posts
          • Mar 2011
          • 2410

          #5
          Re: Bizhub C250i Doesnt boot properly after sleep mode

          + check if the nVME phison FW needs an update, there's a recent discussion about this here around

          Comment

          • suomi
            Trusted Tech

            100+ Posts
            • Oct 2008
            • 152

            #6
            Re: Bizhub C250i Doesnt boot properly after sleep mode

            Originally posted by kingarthur
            Standard procedure for every machine set up
            you have also displayed everything about the service mode?

            K8 Firmware?

            Comment

            • tekkie
              Trusted Tech

              100+ Posts
              • Mar 2011
              • 109

              #7
              Re: Bizhub C250i Doesnt boot properly after sleep mode

              Originally posted by suomi
              you have also displayed everything about the service mode?

              K8 Firmware?

              Yes its K8 firmware

              Comment

              • copyman
                Owner / Technician

                Site Contributor
                2,500+ Posts
                • Sep 2005
                • 4195

                #8
                Re: Bizhub C250i Doesnt boot properly after sleep mode

                Seems Konica Minolta models have had trouble waking up for many years now. Even with the "4" series it was a big issue and we turned off sleep on every machine when it was setup out of box. Machine still goes into energy save mode saving electricity.

                Think they would of fixed this issue by now....

                Comment

                • suomi
                  Trusted Tech

                  100+ Posts
                  • Oct 2008
                  • 152

                  #9
                  Re: Bizhub C250i Doesnt boot properly after sleep mode

                  Service mode Sleep On/Off Choice settings (System 1)

                  To Display the option of "No" for the (sleep Mode Setting) screen available from (administrator > Maintanance > Timer Setting > Power Settings.

                  Network speed setting Auto >> 10/100

                  Comment

                  • dacam20590
                    Technician
                    • May 2019
                    • 30

                    #10
                    Re: Bizhub C250i Doesnt boot properly after sleep mode

                    Originally posted by strider5555
                    I also had this issue on a C550i. Latest firmware (at the time was G00-E9) Did all the recommended settings plus a few i found on this site. In the end I wiped the machine to factory, restored all the customer settings. I also disabled IPv6, had the IT set the port to raw instead of LPR,(or vice versa) i don't remember which way it was set to originally. I also did the recommended settings to disable sleep mode and also to turn off the weekly timer setting, which is on by default for some reason. The customer has not called back with this issue since.
                    i also have problem with bizhub 550i. how did you solve it

                    Comment

                    Working...