bizhub c3851fs stuck on "now connecting to the firmware server"

[Kevin Pellegrino]

This bizhub c3851fs is stuck on this screen I am trying to figure out a solution. I have tried rebooting the printer. I have tried unplugging the hard drive. I have tried booting up holding reset and stop keys. No luck what so ever. PXL_20250224_203614196.jpg

[copier tech]

Another member on here had the same issue.

If you enter 9272927292729272 does the machine enter CE mode ?

From page 5 turn ISW off.

Internet ISW Firmware Upgrade Procedure.pdf

[Kevin Pellegrino]

I found a solution info for the next person who falls in this hole!!! I was trying to get a direct WiFi connection setup and I didn't have any options that I could see in settings. I then wanted to see if there was a new firmware version available to fix the problem. Checking for new firmware requires that you reboot the printer. After reboot your stuck on now connecting to the firmware server screen, if you do not have a network connection setup. The remedy is plugging in a non working Internet connection and letting the printer fail to find the firmware server. Then the printer will tell you to cycle the main power and after a reboot your good.

[Kevin Pellegrino]

Now I just need to find the firmware updates for the bizhub c3851fs I read somewhere it's possible to use a compatible Lexmark firmware but no luck yet finding either.

[Duplicator]

Now I just need to find the firmware updates for the bizhub c3851fs I read somewhere it's possible to use a compatible Lexmark firmware but no luck yet finding either.

No, that model runs real Konica firmware. The Lexmark firmware worked on the C3850fs.

The file you need is called FW A92E0Y0-F000-GCR-X4.exe. Attached is the readme in case you need it.