C558 - When using User auth option for Recipien user/password is grayed out

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • printajsifajl
    Technician
    • Jul 2024
    • 36

    #1

    C558 - When using User auth option for Recipien user/password is grayed out

    I'm trying to enable User auth on konica. But what ever I do option to input User name and Password is grayed out.

    I tried with c558 drivers and Universal 3.9. drivers. Is there a software switch or some option that I have to check to let this input field be "entrable".

    I've tried this on different 558 and 658 etc. with same FW and same version number and it works without any problems with same drivers on same network.

    Any suggestions would be appreciated.
    Attached Files
  • kingarthur
    Service Manager

    1,000+ Posts
    • Feb 2008
    • 1301

    #2
    When you go into your settings, have you got "Simple Authentication" turned on

    image.png
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

    Comment

    • Copier Tech Specialist
      Technician
      • Jan 2025
      • 19

      #3
      Check this Option
      Enable User Authentication: ON(MFP)

      image.png

      Now it will allow you to enter the credentials.

      image.png

      Copier Tech Specialist

      Comment

      • Duplicator
        IT Manager

        100+ Posts
        • May 2022
        • 245

        #4
        Enable SNMP on both the copier and the port on the print driver.

        It will automatically poll the correct add ons and options. Currently (like the folks above mentioned) authentication is off in the print driver settings.
        Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

        If I helped you out, please give me a thumbs up! It helps my reputation.

        Comment

        • printajsifajl
          Technician
          • Jul 2024
          • 36

          #5
          User auth is ON (MFP) and Simple Auth was on Restriced and when I Obtain settings it fills it with correct infos that I set in webui and on the device.

          Comment

          • printajsifajl
            Technician
            • Jul 2024
            • 36

            #6
            I've solved this by re initializing the machine. No clue what caused error in the first place.

            Comment

            Working...