I-Series OAuth2.0 101 server connection errors

[Rewind!]

Morning all!

We are getting a 101 error setting up the OAuth2.0 on a C360i (FW GC2-RF). Confirming the google account being used has 2FA enbled. I understand we can use a generated "App Password" but we were testing to see how this function works on the google workspace side. We configured the needed webdav settings based on the OAuth2.0 service doc, confirmed time, and other relevant settings related to the scan to email function and keep receiving this error. Wanted to touch base to see if anyone else has had a similar issue, and the steps taken to correct the issue.

Thanks!

JC

[Synthohol]

IIRC, about half a decade ago google stopped the ability to use google hosted domains email and most of us just create a personal gmail just for the copier to use to circumvent this entirely.
google workspace or whatever they call it removed the ability to create or use app passwords but the personal accounts still allow it.

[tsbservice]

@JC
This is very new so we didn't test it till now.
Thanks for heads up need some time to setup in house.

[and]

1. Details of Symptom:
Email sending fails when "Google" is set as the OAuth 2.0 provider and the email body is blank.

2. Example of Reproduction
~Reproduction Environment~
Model/FW : C361i/GC2-RF

~Reproduction Rate~
100%

~Preparation~
1. Turn on OAuth 2.0 authentication, then select the OAuth 2.0 provider to Google and touch OK.
2. Perform Google authentication and make it successful.

~Procedure~
1. Send an email with a blank email body.
~Result~
Email sending fails with error code 101.

[copytechtrouble]

there is a bulletin about this.
basically the email body has to have something in it or it will fail with a 101 error. a quick work around is to add a space into the email body.

[Rewind!]

Morning all! Thank you for the info. Confirming this resolved the issue. Here I was overthinking the issue thinking it was network related and was going to trace my packets to the google server smh. Thank you all again!

[NN-GG]

IIRC, about half a decade ago google stopped the ability to use google hosted domains email and most of us just create a personal gmail just for the copier to use to circumvent this entirely.
google workspace or whatever they call it removed the ability to create or use app passwords but the personal accounts still allow it.

FYI:
Here are the important links for it. Google Workspace account APP password is still supported, but 2FA must be turned on in the Admin console:

https://support.google.com/accounts/answer/6010255?hl=en#more-secure-apps-how

https://workspaceupdates.googleblog.com/2023/09/winding-down-google-sync-and-less-secure-apps-support.html

https://www.googlecloudcommunity.com/gc/Workspace-Q-A/Will-App-Passwords-work-for-IMAP-after-Sept-30-2024/m-p/715722

Not so much for MS account, for Outlook account(already deprecated), and Microsoft 365 account ( plan to be deprecated in September 2025).

Hope this helps anyone in the future who is reading this! 😉