I-series firmware won't load on new storage board

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  • mascan42
    Trusted Tech

    250+ Posts
    • Oct 2008
    • 480
    #1

    I-series firmware won't load on new storage board

    I've had probably 6 or 7 machines that have an issue after replacing the storage board where the MFP firmware won't load. It usually fails at 70%. Partitioning the drive doesn't help. Service mode won't open. The only solution seems to be to run the reset tool, which loses all settings and meters.

    Does anyone know why this happens? Is there anything that I can do when changing the storage board to prevent it?
    Tags: board, firmware, load, settings, storage
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5745
      #2
      Re: I-series firmware won't load on new storage board

      you wont lose anything if it can get to svc mode. stop 9 or stop 0 C there is engine data backup.
      backup first so the reset procedure should come up "restore data" after the 3rd reboot.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7927
          #3
          Re: I-series firmware won't load on new storage board

          Originally posted by mascan42
          I've had probably 6 or 7 machines that have an issue after replacing the storage board where the MFP firmware won't load. It usually fails at 70%. Partitioning the drive doesn't help. Service mode won't open. The only solution seems to be to run the reset tool, which loses all settings and meters.

          Does anyone know why this happens? Is there anything that I can do when changing the storage board to prevent it?
          How exactly you did partitioning the drive?
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1977
              #4
              Re: I-series firmware won't load on new storage board

              yeah i was kinda annoyed when i recently ordered a new storage board KM send me the old style.

              My problem was it would lock up after a print job and enter CE mode would lock up the second you entered code then attemtped to login

              for me my fix was base board/MFPB

                Comment

                • kingarthur
                  Service Manager

                  1,000+ Posts
                  • Feb 2008
                  • 1305
                  #5
                  Re: I-series firmware won't load on new storage board

                  Which I-series model are we talking, on the C3350i when replacing the SSD, i was told to install the "boot FW" which, if i remember was either FW version G00-3B or 7B, then load the latest FW
                  Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2449
                      #6
                      Re: I-series firmware won't load on new storage board

                      you can also try flashing an ancient FW version

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