C3320i with D313 Error

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  • Tiagocang
    Technician

    50+ Posts
    • Feb 2022
    • 62

    #1

    C3320i with D313 Error

    Hey any help with this error? got one Brand new C3320i (counter 10k) the client said machine got an internal error and reboot, and keep doing that, after trying restoration and click on recover the machine bring back the error i try to update fw but apresent File Ng always IMG_20220318_183950.png
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22932

    #2
    Re: C3320i with D313 Error

    The TPM board (Trusted Platform Module Board) is a security option to encrypt/decrypt confidential information.

    Does your machine have the i-Option LK-116 installed? If you do, I'd start by removing it, then booting up again, to see if it can boot properly.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • REGSIS
      Trusted Tech

      250+ Posts
      • May 2016
      • 434

      #3
      Re: C3320i with D313 Error

      Originally posted by Tiagocang
      Hey any help with this error? got one Brand new C3320i (counter 10k) the client said machine got an internal error and reboot, and keep doing that, after trying restoration and click on recover the machine bring back the error i try to update fw but apresent File Ng always [ATTACH=CONFIG]52606[/ATTACH]

      Comment

      • serwis1986
        Junior Member
        • Feb 2022
        • 4

        #4
        Re: C3320i with D313 Error

        Hello, I have the same problem with what version did you upload the software? Because I always have NG

        Comment

        • Ramade
          Junior Member
          • Nov 2021
          • 2

          #5
          Re: C3320i with D313 Error

          I used to have this exact same problem until I took my photocopier to the service. It showed me an error because it was not bought from the store, but it was a second-hand purchase. After this, I bought a brand new Konica Minolta Bizhub C300i from this store The UK's lowest priced Konica Minolta copiers which is perfect for me and for my business. I think it is the best decision I could ever make to improve my activity. This is for the starters: NEVER buy second-handed items! They'll do nothing but waste your time and money. Please take my advice; otherwise, you'll have trouble with your equipment.

          Comment

          • Tiagocang
            Technician

            50+ Posts
            • Feb 2022
            • 62

            #6
            Re: C3320i with D313 Error

            UPDATE

            Tried change Microsd same issues, CPU BOARD was the problem

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22932

              #7
              Re: C3320i with D313 Error

              Originally posted by Tiagocang
              UPDATE

              Tried change Microsd same issues, CPU BOARD was the problem
              Thanks for posting your results. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

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