c300i won't wake up from energy safe

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  • Gift
    Service Manager

    1,000+ Posts
    • Mar 2011
    • 2458
    #1

    c300i won't wake up from energy safe

    Hey folks, I have a C300i that - usually over night - does not wake up from energy saving (even if you try to make a copy, insert something in DF). Tech was there last month and checked the energy saving settings and installed the latest firmware but still this happens regulary. I already confirmed the MFP is connected to a 24/7 outlet (no cenral shutdown). According to the customer the only way to revive the MFP is to pull and plug in the power chord.

    Any ideas?
    Tags: c300i, energy, mfp, saving, wake
    • copyman
      Owner / Technician

      Site Contributor
      2,500+ Posts
      • Sep 2005
      • 4621
      #2
      Re: c300i won't wake up from energy safe

      Hi

      Sounds like it's not waking up from sleep mode.

      Do you know if tech turned off the sleep mode? You can check this in the Admin mode. If "sleep" is grayed out then "permit" sleep has to be turned on in service mode first. If this is the fix can't believe the new "i" series still has this problem. Kon/Min models had this issue since at least the "4" series. Ten years and still no solution!

        Comment

        • kingarthur
          Service Manager

          1,000+ Posts
          • Feb 2008
          • 1325
          #3
          Re: c300i won't wake up from energy safe

          Normally when this happens on the Bizhubs, there are 2 settings that need changing "Power consumption in sleep mode" needs to be "Disabled" and "Enter power save mode" needs to be "Normal", apart from that FW
          Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

            Comment

            • Gift
              Service Manager

              1,000+ Posts
              • Mar 2011
              • 2458
              #4
              Re: c300i won't wake up from energy safe

              Thanks for your input and the suggestions - I'll ask my tech if that's the current settings but I'd guess it is since they are well known.

              Funny thing is that this MFP won't wake up even if you put an original in DF. I recall the above settings mainly prevent the MFP to loose it's network connection.

                Comment

                • mojorolla
                  The Wolf

                  2,500+ Posts
                  • Jan 2010
                  • 2584
                  #5
                  Re: c300i won't wake up from energy safe

                  Check these settings:
                  kb sleep mode i series.jpg
                  i series sleep mode.JPG
                  You could also turn it off:
                  i series sleep mode off.jpg



                  Failing to plan is planning to fail!!!

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2458
                      #6
                      Re: c300i won't wake up from energy safe

                      Originally posted by mojorolla
                      Check these settings:
                      [ATTACH=CONFIG]53206[/ATTACH]
                      [ATTACH=CONFIG]53207[/ATTACH]
                      You could also turn it off:
                      [ATTACH=CONFIG]53208[/ATTACH]



                      Thanks a lot - I just had a talk with the tech and he actually got confused with the setting and wording. He thought that for the power consumption setting "high" does imply it consumes the most power and therefore it's the best setting OMG LOL... He's gonna call the customer and I guess I have to interview the rest of my crew in case noone understands this setting

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