C454e paper exiting onto the conveyance

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  • ArrowGB
    Technician
    • Apr 2021
    • 12
    #1

    C454e paper exiting onto the conveyance

    I have a C454e that is having an issue where paper occasionally exits on top of the conveyance/transport section. The machine is recognizing that a FS-534 is in place with the proper conveyance section, and does not display a jam after paper exits on top of the conveyance. Sometimes it deposits in the finisher tray as it's supposed to, and sometimes it exits as if there's no finisher at all. This seems to only happen while printing, and simplexing vs duplexing has made no difference. I thought this could potentially be an exit gate issue, but it doesn't make sense to me why the machine doesn't throw a jam code. Has anybody experienced this issue before?
    Tags: conveyance, exits, issue, jam, paper
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22930
      #2
      Re: C454e paper exiting onto the conveyance

      Perhaps you've got a print driver incorrectly configured (doesn't show the bridge & finisher)? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • B0265
          Senior Tech

          500+ Posts
          • Jan 2007
          • 718
          #3
          Re: C454e paper exiting onto the conveyance

          Check if someone have changed the Output Tray in the "Finish" tab of the printer driver.

            Comment

            • Gift
              Service Manager

              1,000+ Posts
              • Mar 2011
              • 2444
              #4
              Re: C454e paper exiting onto the conveyance

              Originally posted by ArrowGB
              I have a C454e that is having an issue where paper occasionally exits on top of the conveyance/transport section. The machine is recognizing that a FS-534 is in place with the proper conveyance section, and does not display a jam after paper exits on top of the conveyance. Sometimes it deposits in the finisher tray as it's supposed to, and sometimes it exits as if there's no finisher at all. This seems to only happen while printing, and simplexing vs duplexing has made no difference. I thought this could potentially be an exit gate issue, but it doesn't make sense to me why the machine doesn't throw a jam code. Has anybody experienced this issue before?
              No, that's really. Is there one or more paper tray(s) configured with wicked paper type settings? It could be triggered with the print job, too. Try and figure out if it's only happen with certain print jobs or from a certain client, then check if there are "proper" drivers with "proper" settings used. If you're lazy you can cross check with your laptop, prove it's OK and let the admin handle his job^^

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7911
                  #5
                  Re: C454e paper exiting onto the conveyance

                  Originally posted by ArrowGB
                  I have a C454e that is having an issue where paper occasionally exits on top of the conveyance/transport section. The machine is recognizing that a FS-534 is in place with the proper conveyance section, and does not display a jam after paper exits on top of the conveyance. Sometimes it deposits in the finisher tray as it's supposed to, and sometimes it exits as if there's no finisher at all. This seems to only happen while printing, and simplexing vs duplexing has made no difference. I thought this could potentially be an exit gate issue, but it doesn't make sense to me why the machine doesn't throw a jam code. Has anybody experienced this issue before?
                  Check that this old lady is setup to show jam code, should be in system 2 if I remember correctly.
                  Next is to put gate switch solenoid plate mode on place.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • Copier Addict
                      Aging Tech

                      Site Contributor
                      10,000+ Posts
                      • Jul 2013
                      • 14369
                      #6
                      Re: C454e paper exiting onto the conveyance

                      Originally posted by ArrowGB
                      I have a C454e that is having an issue where paper occasionally exits on top of the conveyance/transport section. The machine is recognizing that a FS-534 is in place with the proper conveyance section, and does not display a jam after paper exits on top of the conveyance. Sometimes it deposits in the finisher tray as it's supposed to, and sometimes it exits as if there's no finisher at all. This seems to only happen while printing, and simplexing vs duplexing has made no difference. I thought this could potentially be an exit gate issue, but it doesn't make sense to me why the machine doesn't throw a jam code. Has anybody experienced this issue before?

                      The top of the transport section is a legitimate exit and can be setup in either user mode or admin mode under "output settings" to receive documents.

                        Comment

                        • tmmdmmm
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Apr 2021
                          • 173
                          #7
                          Re: C454e paper exiting onto the conveyance

                          Originally posted by copier addict
                          The top of the transport section is a legitimate exit and can be setup in either user mode or admin mode under "output settings" to receive documents.
                          Believe its specifically Output Tray 3. Didn't learn this until somewhat recently and brought on some headscratching. Our remote IT accidentally configured a single driver to output there when they were testing Input Tray 3.

                            Comment

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