Install firmware does not work | C3351

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  • hobbele
    Technician
    • Nov 2019
    • 38
    #1

    [Misc] Install firmware does not work | C3351

    Hello, everyone,

    I have problems with a bizhub C3351... I can no longer install the firmware.

    The machine was flattened with Clear All Data and the Reset Tool because it kept producing strange data before and blocked the print queue.

    If I now try to flash the firmware, the MFP board runs at 100%, scanner/printer stops at 10% and then displays NG.

    But I can start up the machine and print normally...



    What confuses me is that everything still works - as far as I've tested - when I boot up the machine...
    Tags: c3351, data, firmware, print
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7973
      #2
      Re: Install firmware does not work | C3351

      Check printer and scanner serial numbers and also machine type. As per another experienced member here(Synthohol). Try to do only troubled part of firmware.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • hobbele
          Technician
          • Nov 2019
          • 38
          #3
          Re: Install firmware does not work | C3351

          Thank you, I'll check that out tomorrow. The machine type should match.


          It's a C3351 and the type is A 2

          So you mean I should only activate printer/scanner? Disable MFP?

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7973
              #4
              Re: Install firmware does not work | C3351

              Originally posted by hobbele
              Thank you, I'll check that out tomorrow. The machine type should match.


              It's a C3351 and the type is A 2

              So you mean I should only activate printer/scanner? Disable MFP?
              Yes try to do only printer/scanner firmware.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5798
                  #5
                  Re: Install firmware does not work | C3351

                  on the old 223 series the scanner FW used to fail all the time. they released scanner only FW later but yes, try just scanner and turn off everything else.
                  also make sure the scanner serial# is listed, that the machine and type are correct as well.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2458
                      #6
                      Re: Install firmware does not work | C3351

                      Won't hurt to prepare another stick from scratch and/or cross-check yours with another C3x51.

                        Comment

                        • hobbele
                          Technician
                          • Nov 2019
                          • 38
                          #7
                          Re: Install firmware does not work | C3351

                          Hello and thank you for your many tips.
                          Unfortunately I still have the same problem.

                          • The serial number was entered but wrong, I have now corrected it
                          • Firmware update without MFP board.
                          • Machine Type is corecct - A 2
                          • I also tried different USB sticks. also different old firmwares




                          Does anyone else have an idea?

                            Comment

                            • Gift
                              Service Manager

                              1,000+ Posts
                              • Mar 2011
                              • 2458
                              #8
                              Re: Install firmware does not work | C3351

                              Nothing besides heavy "trial and error" - like flashing/downgrading a really ancient firmware or reset the machine via SP / memory clear.

                              I'd probably just leave it (if it works)

                                Comment

                                • mojorolla
                                  The Wolf

                                  2,500+ Posts
                                  • Jan 2010
                                  • 2584
                                  #9
                                  Re: Install firmware does not work | C3351

                                  Prep your jump drives using this procedure:
                                  KM USB Formatting.pdfKM USB Formatting.pdf



                                  Failing to plan is planning to fail!!!

                                    Comment

                                    • hobbele
                                      Technician
                                      • Nov 2019
                                      • 38
                                      #10
                                      Re: Install firmware does not work | C3351

                                      Originally posted by mojorolla
                                      Prep your jump drives using this procedure:
                                      Hey thanks

                                      my jump drives couldn't be formatted, so I did everything it said. It worked, but the firmware just won't install...

                                      Originally posted by Gift
                                      Nothing besides heavy "trial and error" - like flashing/downgrading a really ancient firmware or reset the machine via SP / memory clear.

                                      I'd probably just leave it (if it works)
                                      If no one has any more tips, I'll just leave it as it is and configure and test the machine as far as it goes. Hope everything works then.

                                        Comment

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