BH-C-284e, slow and occasionally not reacting in network

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3312
    #1

    BH-C-284e, slow and occasionally not reacting in network

    BH-C-284e, slow and occasionally not reacting in network.

    This machine has a history of a very long time to boot. It would take about almost five minutes before the boot procedures were finished. Starting with two shark fins then after several minutes four fins were coming up, then the usual noise and clacking from inside the machine, then the normal screen comes up, and machine is operable as it should be.

    Now suddenly the customer could print but not scan and at the same time the web interface could not be called up anymore. Later on both printing nor scanning was possible, but the machine could still be pinged with his IP-Address.

    Brought it to the workshop and after removing all the options and HD as well, reseating memory and SDD, installing another HD, followed by numerous times initialization and firmware update with A5C10Y0-F000-G20-M1 things started to normalize.

    Now the beast is working well, but I feel unsure to bring it back to its location.

    Did you guys had similar experience? Any ideas what was/is going on?

    Hans
    Last edited by Hansoon; 08-17-2022, 06:06 PM.
    " Sent from my Intel 80286 using MS-DOS 2.0 "
    Tags: bh-c-284e, minutes, occasionally, reacting
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7697
      #2
      Re: BH-C-284e, slow and occasionally not reacting in network

      Old HDD may be on its way to eternity. New one and firmware should take care of stupid things this beauty did in the past.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5445
          #3
          Re: BH-C-284e, slow and occasionally not reacting in network

          Check for IP conflicts when you take it back.
          Whatever

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5511
              #4
              Re: BH-C-284e, slow and occasionally not reacting in network

              Make sure sleep mode is OFF. (Set 'permit' in svc mode sleep setting then disable in admin mode.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • Woxner
                  Senior Tech

                  500+ Posts
                  • Jul 2011
                  • 814
                  #5
                  Re: BH-C-284e, slow and occasionally not reacting in network

                  I think the HDD was doing this. Wont be ip conflick since it did it in you shop.

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2421
                      #6
                      Re: BH-C-284e, slow and occasionally not reacting in network

                      Won't have anything to to with the initial problem but since you spent so much time I'd check the MFP board battery voltage as a precaution - some of the 4e series just die after some time "off" power supply.
                      A healthy battery should have 3,x volts I think - anything below 2.5 is dangerous - if you need to replace it you must solder the new battery parallel to the old one before removing it.

                        Comment

                        • techsxge
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Jan 2022
                          • 661
                          #7
                          Re: BH-C-284e, slow and occasionally not reacting in network

                          I agree with Gift. Chech the battery.

                          For the Problem: Printing / Scanning / Ping should only be caused by the memoryor network card.
                          Slow boot is usually due to corrupted Firmware or slow/dead HDD. Have seen slow boot also when installing non OEM Parts or non OEM Chips.


                          You just dont seem to have any luck with the C284 recently, do you?

                            Comment

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