The saga continues Biz C454e internal error....

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4700
    #1

    The saga continues Biz C454e internal error....

    Ok so this is getting more interesting and follow-up to recent C454e posts about same issue. Customer called back and said the message is back "An internal error has occurred. System will reboot and error will be cleared"

    Here is where it gets interesting, I went back today and it only throws message when trying to duplex and jams. NO ERROR or JAM CODES in history.
    Customer said it had been jamming with duplex for several months only 1st duplex job of the day but would be good rest of that day after the one jam, with NO internal error message. Then when I did original call and replaced the FS-534 board for machine not recognizing the finisher & updating firmware they started to get message.

    Printing and copying fine as long as not duplexing.

    Disconnected finisher & put firmware back to G20-M1 (these were the 2 things I did before getting the "internal error" message) Figured it was worth a try but didn't help. Still get message with duplexing.

    Thanks for the help
    Tags: back, duplex, error, internal, message
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 8013
      #2
      Re: The saga continues Biz C454e internal error....

      Originally posted by copyman
      Ok so this is getting more interesting and follow-up to recent C454e posts about same issue. Customer called back and said the message is back "An internal error has occurred. System will reboot and error will be cleared"

      Here is where it gets interesting, I went back today and it only throws message when trying to duplex and jams. NO ERROR or JAM CODES in history.
      Customer said it had been jamming with duplex for several months only 1st duplex job of the day but would be good rest of that day after the one jam, with NO internal error message. Then when I did original call and replaced the FS-534 board for machine not recognizing the finisher & updating firmware they started to get message.

      Printing and copying fine as long as not duplexing.

      Disconnected finisher & put firmware back to G20-M1 (these were the 2 things I did before getting the "internal error" message) Figured it was worth a try but didn't help. Still get message with duplexing.

      Thanks for the help
      Does it really reboots after they have that message?
      If not rebooting itself how they get rid off it?
      Wild guess - hopefully maybe it is only firmware/function version and animation data discrepancy...
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • tech51
          Senior Tech

          500+ Posts
          • Jan 2009
          • 846
          #3

            Comment

            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4700
              #4
              Re: The saga continues Biz C454e internal error....

              Originally posted by tsbservice
              Does it really reboots after they have that message?
              If not rebooting itself how they get rid off it?
              Wild guess - hopefully maybe it is only firmware/function version and animation data discrepancy...
              It didn't reboot by itself while I was there. I waited for around 5 mins then turned off and on with main pwr switch. They said they would also turn off and back on to clear messg.

              Few other things, battery voltage is 3.3

              It now jams and internal messg every time you try and duplex.

                Comment

                • copyman
                  Owner / Technician

                  Site Contributor
                  2,500+ Posts
                  • Sep 2005
                  • 4700
                  #5
                  Re: The saga continues Biz C454e internal error....

                  The battery voltage is 3.3v

                  I was going to try error clear next. Also thinking of cleansing the MFP board with reset tool.

                    Comment

                    • KMFLT3CH
                      Trusted Tech

                      100+ Posts
                      • May 2017
                      • 237
                      #6
                      Re: The saga continues Biz C454e internal error....

                      Try to force a jam code/abort code to display on screen. Go into service mode, system 2 and disable the Internal Error Auto Cancel options.

                      Back out to the copy screen and try to run a duplex job, you should get some sort of J or C code.

                        Comment

                        • enricocopyline
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Jun 2018
                          • 122
                          #7
                          Re: The saga continues Biz C454e internal error....

                          Originally posted by KMFLT3CH
                          Try to force a jam code/abort code to display on screen. Go into service mode, system 2 and disable the Internal Error Auto Cancel options.

                          Back out to the copy screen and try to run a duplex job, you should get some sort of J or C code.


                          it happened to me a few days ago that a c284 machine gave me continuously "An internal error has occurred.
                          System will reboot and error will be cleared" without error code
                          I noticed that the date and time were wrong both the one set by the service mode and that of administration.
                          reset those for a week everything seems to work

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 23008
                              #8
                              Re: The saga continues Biz C454e internal error....

                              Originally posted by enricocopyline
                              it happened to me a few days ago that a c284 machine gave me continuously "An internal error has occurred.
                              System will reboot and error will be cleared" without error code
                              I noticed that the date and time were wrong both the one set by the service mode and that of administration.
                              reset those for a week everything seems to work
                              There will be a new error message on the Management List, and in the Event Log. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • tsbservice
                                  Field tech

                                  Site Contributor
                                  5,000+ Posts
                                  • May 2007
                                  • 8013
                                  #9
                                  Re: The saga continues Biz C454e internal error....

                                  If anything resolves it, Clear All Data may help starting fresh.
                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                    Comment

                                    • copyman
                                      Owner / Technician

                                      Site Contributor
                                      2,500+ Posts
                                      • Sep 2005
                                      • 4700
                                      #10
                                      Re: The saga continues Biz C454e internal error....

                                      Thanks again everyone for the replies.

                                      Going there tomorrow (yes I have to work on Saturdays when you own the business ) Will report back.....

                                        Comment

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