C360i Firmware update fail machine stuck on boot up

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  • Campus9684
    Junior Member

    Site Contributor
    • Jan 2023
    • 6
    #1

    C360i Firmware update fail machine stuck on boot up

    My boss tried updating our Bizhub C360i and after about 30 min he restarted the printer thinking it either completed or didn't start. Turns out it was still installing.

    1. Can I just reflash the latest firmware?
    2. How do I get the latest firmware?
    3. Any other steps you would recommend.


    I spent a few hours going through historical posts so thank you to everyone who is part of this community. These machines are complicated and hidden behind business practices so seeing sites like this exist make me happy.
    Tags: c360i, firmware, latest, stuck on boot.
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5746
      #2
      Re: C360i Firmware update fail machine stuck on boot up

      PM sent
      thanks for contributing!
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • Campus9684
          Junior Member

          Site Contributor
          • Jan 2023
          • 6
          #3
          Re: C360i Firmware update fail machine stuck on boot up

          @Synthohol No, thank you! 2,500+ Posts is impressive!

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5746
              #4
              Re: C360i Firmware update fail machine stuck on boot up

              well, more like 4000.
              lots of opportunities for folks to know i ride the short bus
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7929
                  #5
                  Re: C360i Firmware update fail machine stuck on boot up

                  Originally posted by Synthohol
                  well, more like 4000.
                  lots of opportunities for folks to know i ride the short bus
                  Who cares as long as you ride the RIGHT bus 😂
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • rrrohan
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Sep 2011
                      • 1977
                      #6
                      Re: C360i Firmware update fail machine stuck on boot up

                      id wait 30 mins before giving up on the original c360 but the c360i im shocked if it takes more than 5 minutes to update

                        Comment

                        • Campus9684
                          Junior Member

                          Site Contributor
                          • Jan 2023
                          • 6
                          #7
                          Re: C360i Firmware update fail machine stuck on boot up

                          Well it turns out we have a C360 not a C360i. Do you have anything for that model?

                          I spoke to the boss and it turns out it wasn't a firmware update but he disabled User Authentication and now the errors shows up as C-C211 authentication.

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7929
                              #8
                              Re: C360i Firmware update fail machine stuck on boot up

                              Try to do logical format of HDD(you will lost some data but not a big deal).
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                Comment

                                • copier tech
                                  Field Supervisor

                                  5,000+ Posts
                                  • Jan 2014
                                  • 8107
                                  #9
                                  Re: C360i Firmware update fail machine stuck on boot up

                                  Originally posted by Campus9684
                                  Well it turns out we have a C360 not a C360i. Do you have anything for that model?

                                  I spoke to the boss and it turns out it wasn't a firmware update but he disabled User Authentication and now the errors shows up as C-C211 authentication.
                                  Try this:

                                  Description: CC211 error code at power ON.

                                  Solution:
                                  PROBABLE CAUSES:
                                  1.                                   Corrupt data on hard drive.
                                  Perform the logical format of the Hard disk assembly using these steps.
                                  a. Enter Service Mode: Stop 0 0 Stop 0 Clear.
                                  b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g Memory/HDD Adj.-HDD Format.
                                  c. Select Logical Format (only when initially setting up).
                                  d. Touch [Logical Format].
                                  e. Press the Start key to start the formatting sequence. The sequence will terminate automatically when it is completed.
                                  f. Turn the main power switch OFF; after 10 seconds or more, turn it back ON.
                                  IMPORTANT: Formatting the hard disk will erase all data contained on it.
                                  Let us eat, drink, and be merry, because tomorrow we may die!

                                  For all your firmware & service manual needs please visit us at:

                                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                  ​

                                    Comment

                                    • Campus9684
                                      Junior Member

                                      Site Contributor
                                      • Jan 2023
                                      • 6
                                      #10
                                      Re: C360i Firmware update fail machine stuck on boot up

                                      Originally posted by copier tech
                                      Try this:

                                      Description: CC211 error code at power ON.

                                      Solution:
                                      PROBABLE CAUSES:
                                      1.                                       Corrupt data on hard drive.
                                      Perform the logical format of the Hard disk assembly using these steps.
                                      a. Enter Service Mode: Stop 0 0 Stop 0 Clear.
                                      b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g Memory/HDD Adj.-HDD Format.
                                      c. Select Logical Format (only when initially setting up).
                                      d. Touch [Logical Format].
                                      e. Press the Start key to start the formatting sequence. The sequence will terminate automatically when it is completed.
                                      f. Turn the main power switch OFF; after 10 seconds or more, turn it back ON.
                                      IMPORTANT: Formatting the hard disk will erase all data contained on it.
                                      When I type in the Stop 0 0 Stop 0 Clear it just beeps for each press and nothing happens.

                                        Comment

                                        • tsbservice
                                          Field tech

                                          Site Contributor
                                          5,000+ Posts
                                          • May 2007
                                          • 7929
                                          #11
                                          Re: C360i Firmware update fail machine stuck on boot up

                                          Originally posted by Campus9684
                                          When I type in the Stop 0 0 Stop 0 Clear it just beeps for each press and nothing happens.
                                          C'mon dude, watch some YouTube video
                                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                            Comment

                                            • Synthohol
                                              Certified Konica Expert

                                              Site Contributor
                                              5,000+ Posts
                                              • Mar 2016
                                              • 5746
                                              #12
                                              Re: C360i Firmware update fail machine stuck on boot up

                                              stop 0 0 stop 0 1?
                                              We know a thing or two because we've seen a thing or two.
                                              The medication helps though...

                                                Comment

                                                • Campus9684
                                                  Junior Member

                                                  Site Contributor
                                                  • Jan 2023
                                                  • 6
                                                  #13
                                                  Re: C360i Firmware update fail machine stuck on boot up

                                                  Originally posted by tsbservice
                                                  C'mon dude, watch some YouTube video
                                                  YouTube is my go to but I think this model is too old. I did get to the Trouble Reset page hold Utility/Counter until Logo, then type Stop 0 0 Stop 0 1 but the keyboard pop's up for about 1 sec and disappears so I cannot type in the code in.

                                                  I am reviewing the correct service manual now and will post an update once I have success or more failure. Fingers crossed for the former.

                                                    Comment

                                                    • Campus9684
                                                      Junior Member

                                                      Site Contributor
                                                      • Jan 2023
                                                      • 6
                                                      #14
                                                      Re: C360i Firmware update fail machine stuck on boot up

                                                      It is fixed! Thanks to everyone for their help.

                                                      1. I removed the panels and unplugged the hard drive, rebooted.
                                                      2. Jumped into service mode, selected HDD and changed it to installed (does it reset to not installed?), rebooted.
                                                      3. Error comes up about HDD integrity, realize I had the hard drive still unplugged so plugged it back in and rebooted.


                                                      All errors gone. Everything works. Thanks for teaching me a lot!

                                                        Comment

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