I series and the print spooler

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  • emujo2
    Service Manager

    1,000+ Posts
    • Mar 2017
    • 1580
    #1

    [Misc] I series and the print spooler

    Anyone seen issues with the server print spooler crashing after moving to the Uni driver for the I series?
    Tags: driver, moving, print, series, spooler
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7863
      #2
      Re: I series and the print spooler

      Originally posted by emujo2
      Anyone seen issues with the server print spooler crashing after moving to the Uni driver for the I series?
      Sorry we don't use universal driver.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8070
          #3
          Re: I series and the print spooler

          Originally posted by emujo2
          Anyone seen issues with the server print spooler crashing after moving to the Uni driver for the I series?
          Update the i series firmware & function version then use the PCL 6 driver you won't have any issues.
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

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            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7863
              #4
              Re: I series and the print spooler

              Originally posted by copier tech
              Update the i series firmware & function version then use the PCL 6 driver you won't have any issues.
              Yes, this is the way we have been doing most installs for the time being.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • emujo2
                  Service Manager

                  1,000+ Posts
                  • Mar 2017
                  • 1580
                  #5
                  Re: I series and the print spooler

                  Thanks for the suggestions, but in this case, the customer feels the Uni drivers are what he wants to use and KM says they work so going to the model specific driver is not an option at the moment. Of course they want the tech to figure this out and keep placing service calls for "spooler crashing"..Fun stuff..

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                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5694
                      #6
                      Re: I series and the print spooler

                      is enable spool to HDD enabled on the copier?
                      also if using the model specific driver is not an option how in the world is that YOUR problem? (hint, it's not)
                      if i can print fine from my laptop with the correct driver that's all the mfg will guarantee usually.
                      nobody said you have to support any universal drivers in any contract anywhere.
                      sometimes its ok to say it's not my problem and let them figure it out, unless you are their IT dept :
                      )
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

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                        • tech51
                          Senior Tech

                          500+ Posts
                          • Jan 2009
                          • 846
                          #7
                          Re: I series and the print spooler

                          Had this today on an a4 i series. It was suggested to turn off snmp in the port settings.
                          This has been done and my customer is going to report back to me if this has made a difference. Interestingly he was getting spooler crashes using the model specific and universal drivers.

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