Bizhub c368

[Costin1804]

Hi,

I am experiencing an issue with my bizhub c368 at my workplace.
Initially, I attempted to print using the Konica Minolta mobile print app on my Samsung Galaxy S21 but was unsuccessful.
Subsequently, when trying to scan via email, I received a "server connection error" message, which I have attached an image of.
I want to mention that I did not modify any settings prior to encountering this issue.

[Gift]

Re: Bizhub c368

I think you can see more detailed infomation in the job log including error codes you can check.

I'd guess something is wrong with the SMTP config or DNS maybe.

[tsbservice]

Re: Bizhub c368

I think you can see more detailed infomation in the job log including error codes you can check.

I'd guess something is wrong with the SMTP config or DNS maybe.

Agree.
Costin, to display error code try following and post code here:

[Utility][Administrator Settings][Network Settings][Detail Settings][Error Code Display Setting]


Select whether to display network error code on the Touch Panel.
[OFF] is specified by default.

[elmaligno]

Re: Bizhub c368

[QUOTE=Costin1804;2355701]Hi,

[Costin1804]

Re: Bizhub c368

Thanks for your support, The error code was 535 and I re-entered the password into the SMTP email field and the problems got solved.

Now I have another issues with another printer.(bizhub c4050i color)

The Konica Minolta c4050i is experiencing an issue where it freezes after approximately an hour, preventing printing, scanning, and copying without any error codes displayed. The printer resumes normal functioning after a restart. I attempted to resolve the issue by checking ERP wake-up from a magic packet/ARP, but the problem persists.

[Synthohol]

Re: Bizhub c368

svc mode, system 1, sleep on/off choice, set to "permit"
admin mode, maintenance, timer settings, set sleep to OFF.
set any other energy saver to max time and turn weekly timer off if it isnt already.
that should help a lot.

[Gift]

Re: Bizhub c368

Thanks for your support, The error code was 535 and I re-entered the password into the SMTP email field and the problems got solved.

Now I have another issues with another printer.(bizhub c4050i color)

The Konica Minolta c4050i is experiencing an issue where it freezes after approximately an hour, preventing printing, scanning, and copying without any error codes displayed. The printer resumes normal functioning after a restart. I attempted to resolve the issue by checking ERP wake-up from a magic packet/ARP, but the problem persists.

What happen if you disconnect it from LAN?

[tsbservice]

Re: Bizhub c368

Thanks for your support, The error code was 535 and I re-entered the password into the SMTP email field and the problems got solved.

Now I have another issues with another printer.(bizhub c4050i color)

The Konica Minolta c4050i is experiencing an issue where it freezes after approximately an hour, preventing printing, scanning, and copying without any error codes displayed. The printer resumes normal functioning after a restart. I attempted to resolve the issue by checking ERP wake-up from a magic packet/ARP, but the problem persists.

I would recommend you to start new thread regarding
C4050i problem. Mixing different devices with different problems in same thread creates confusions and potential problems for people searching this site.
Until then I hesitate to contribute messing threads.
Thanks.