Konica C458 - error D011

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  • PedroRec
    Junior Member
    • Jul 2020
    • 4

    #1

    [Error Code] Konica C458 - error D011

    Greetings!


    I got a C458 with code D011, its a fairly simple error, but in this case is not the HDD, I already swap between machines, formatted both options (of course), put a brand new one, replace the sata and power cable, replace SSD for a factory reset one(maybe a "new" machine would solve the problem), used the TAR reset(even with de 3x strike like in TPM case), but always ended in D011, the machine only works with HDD turned off in System 2. Im afraid that is like the C754e/C654, or you have the specific firmware or is a dead MFPB, also this is a imported machine, already arrived in this condition, so I dont know any previusly information or context about this equipament

    I have tried a couple dozen base firmwares, but none of these solve the problem, I do not have access to Konica website, I have the service manual, but not the "all solutions" to tell me what special firmware I need. Can someone please send me the bulletin so I can at least know what firmware I need?
  • ionutkok
    Technician
    • Nov 2012
    • 24

    #2
    Re: Konica C458 - error D011

    Hy,

    From Service Mode - Format Phisical HDD , Reboot, Format Logical HDD

    If the code persist, replace MFPB

    Comment

    • allan
      RTFM!!

      5,000+ Posts
      • Apr 2010
      • 5462

      #3
      Re: Konica C458 - error D011

      It could be that the SATA drivers are bad or its bad memory bad MCU or just a shot solder joint on the MFPB.
      There were SATA special FW releases in the past not sure about this model.
      Whatever

      Comment

      • ltdiniz
        Supervisor de Campo

        Site Contributor
        50+ Posts
        • Mar 2021
        • 92

        #4
        Re: Konica C458 - error D011

        What is the current firmware version of your C458 that has error CD011?

        Enviado de meu Redmi Note 9 Pro usando o Tapatalk

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4624

          #5
          Re: Konica C458 - error D011

          see attached

          here is best practices bulletin refers to, file to big to upload as attachment:

          The simple, quick and secure way to send your files around the world without an account. Share your files, photos, and videos today for free.
          Attached Files

          Comment

          • PedroRec
            Junior Member
            • Jul 2020
            • 4

            #6
            Re: Konica C458 - error D011

            Originally posted by ltdiniz
            What is the current firmware version of your C458 that has error CD011?

            Enviado de meu Redmi Note 9 Pro usando o Tapatalk
            V1, but tried all base firmwares up to W5

            Comment

            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4624

              #7
              Re: Konica C458 - error D011

              Originally posted by PedroRec
              V1, but tried all base firmwares up to W5
              Did you see my post? It specifically addresses the D011 code

              Comment

              • PedroRec
                Junior Member
                • Jul 2020
                • 4

                #8
                Re: Konica C458 - error D011

                Originally posted by allan
                It could be that the SATA drivers are bad or its bad memory bad MCU or just a shot solder joint on the MFPB.
                There were SATA special FW releases in the past not sure about this model.
                I trying to find that firmware here with local techs as well, if I get i let you know, thanks

                Comment

                • PedroRec
                  Junior Member
                  • Jul 2020
                  • 4

                  #9
                  Re: Konica C458 - error D011

                  Originally posted by copyman
                  Did you see my post? It specifically addresses the D011 code
                  I just open! Thanks! I will try it later soon as I can!

                  Comment

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