Konica biz hub c554e movie data link needed question

[femaster]

Re: Konica biz hub c554e movie data link needed question

Yeah, if it is an IT person, I would hope that they should be able to perform the steps needed to run the diagnostics, as there isn't much to it really. Unfortunately the diagnostics aren't always helpful. I've had machines with strange issues that were very difficult to track down, and the diagnostics reported everything was good. Either way, it's just another tool in the tool bag. I have had it find issues on a couple of occasions, so while it may not always be help, it only takes a few minutes to run so it's worth trying.

If the drive was used, it's possible there could have been some sort of a partition table already on it. I'm not sure how the copier would react to a used drive with data already on it, but one would hope that with running both the physical and logical formats that it would have worked fine afterwards. When running the diagnostics listed above, it will check both the SSD and the HDD in the machine, among many other things, so hopefully that will result in something that might at least help lead us in the right direction.

[tonerjockey]

Re: Konica biz hub c554e movie data link needed question

Hi femaster,
thank you for the explanation. at this point, i am flustered, I think the customer has given up. i fully expected it to be something like a setting, but who knows?
yes, i have a hard time thinking that the HDD is only stopping the prints, but copies fine. but if the HDD is responsible for the user
box and scan and fax and if that needs to be fully functional to print, then i guess so.

i don't see many of these and generally don't have any real experience, much less expertise on the software and user interface.
but i know like the TiVo HDD for example i dealt with once. research showed that only a couple HDD's would work in it. so i found one close but bought the RED version and it worked.
so maybe the biz hub is finicky in that aspect as well.

ooh well.

[tonerjockey]

Re: Konica biz hub c554e movie data link needed question

hi femster, I'm trying to attach the uploaded picture of the display panel after the diagnostic routine.
the left side is full of a lot of "os"s, the right side only has one. but no "ng"'s

do i perceive or assume that this means there's an issue with the things on that side?

[tonerjockey]

Re: Konica biz hub c554e movie data link needed question

sorry, femaster. my spelling is bad

[femaster]

Re: Konica biz hub c554e movie data link needed question

hi femster, I'm trying to attach the uploaded picture of the display panel after the diagnostic routine.
the left side is full of a lot of "os"s, the right side only has one. but no "ng"'s

do i perceive or assume that this means there's an issue with the things on that side?

It should continue on beyond what is seen in that picture. It may take up to 5 minutes for the HDD testing to complete, but it should continue on and make it to the bottom of the list in the second column. If it froze at that point for an extended period of time, there is a good possibility that there is an issue with the new HDD or maybe the SATA cable to it. The Userbox and Scan/Fax message should eventually go off the screen, usually within a few minutes of the copier booting up. They do rely on the HDD being in a good usable state, so if they never clear, that still sort of points to a HDD or cable issue as well.

I'm not sure how much you want the IT person digging around in there, but if they have a spare SATA cable, maybe they can try temporarily swapping in a different cable and running the diagnostics again. This should help to eliminate the cable as a possibility. Make sure they leave the testing to run for at least 10 minutes, longer if they have the time. It shouldn't take more than 15 minutes at the most, but is usually much short. All of the testing should be completed within that time. If it hangs of the HDD test again, I'd look at yet another HDD replacement.

[tonerjockey]

Re: Konica biz hub c554e movie data link needed question

i do believe it was over 10 minutes. i am waiting on the answer now.
my wonder, i believe it was working fine up until it had the developer unit replaced, and was then started showing low toner. initially i was able to get the prints to continue one at a time by hitting ? ok, or continue in the display.
later i found when it said toner empty, and another new one didn't change that, the CRUM connector pins were not up like normal.
after replacing that, the toner registered full, but now the user box was flashing and it wouldn't print. only copy.

[tonerjockey]

Re: Konica biz hub c554e movie data link needed question

this is the updated diagnostic screen display after waiting the full 10 minutes.

[kingarthur]

Re: Konica biz hub c554e movie data link needed question

can you log into the tech rep mode, and select "Counter" , then "Service Call History (Data)", can you take a photo and load it up on here

[tsbservice]

Re: Konica biz hub c554e movie data link needed question

this is the updated diagnostic screen display after waiting the full 10 minutes.

Self-diagnostic is rather useless imho, it never did anything for me.
Better follow kingarthur advice.

[tonerjockey]

Re: Konica biz hub c554e movie data link needed question

Hello, and thank you.
i will try to get that posted here tomorrow.

have a nice evening.