C550i USB Printing

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  • barber782
    Trusted Tech

    250+ Posts
    • Aug 2011
    • 271
    #1

    C550i USB Printing

    Greetings everyone,

    Just looking for some help on a C550i which I have installed at a customers 2 months ago. They are having issues printing PDF's from a USB stick, where it will print out reams of pages of random text starting with the PDF version.
    So far I have checked the PDF's in question, tested my own PDF's both created and downloaded (tested on another machine with no issues), updated Firmware to Q6, Updated PDF/a fonts/movie data etc, Wiped machine back to factory default and a CPU reset.
    All of these have made no difference. Has anyone out there experienced this issue on the i series?

    cheers
    Tags: c550i, machine, pdfs, tested, updated
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5520
      #2
      Re: C550i USB Printing

      any usb stick or just that one?
      some of these stick come with a hidden partition and embedded software that just wets the bed on a copier.
      my suggestion is to try opening up the file on a PC and i know it sounds crazy but PRINT the pdf to a PDF and save and try to print that one.
      ive seen some weird adobe shit over the years and also seen crappy USB sticks.
      but if you can use the same stick/file on another copier and it works fine id pour salt around it and call a priest.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • barber782
          Trusted Tech

          250+ Posts
          • Aug 2011
          • 271
          #3
          Re: C550i USB Printing

          Originally posted by Synthohol
          any usb stick or just that one?
          some of these stick come with a hidden partition and embedded software that just wets the bed on a copier.
          my suggestion is to try opening up the file on a PC and i know it sounds crazy but PRINT the pdf to a PDF and save and try to print that one.
          ive seen some weird adobe shit over the years and also seen crappy USB sticks.
          but if you can use the same stick/file on another copier and it works fine id pour salt around it and call a priest.

          Funny you should say that as its in a church lol.
          Iv tested with multiple USB sticks, and tried the save to pdf from pdf with same result. might try and perform an exorcism.

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5520
              #4
              Re: C550i USB Printing

              holy crap! literally.

              hey what if you save it to a user box and print it from there?
              im curious how the different interfaces will process the file.

              also i didnt mean save the pdf to another device, i meant PRINT it to a PDF printer which will reflatten the layers and make a whole new file.
              lol, i wish i was there, i really enjoy investigating and experimenting with solutions for these weird, weird issues.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • barber782
                  Trusted Tech

                  250+ Posts
                  • Aug 2011
                  • 271
                  #5
                  Re: C550i USB Printing

                  Originally posted by Synthohol
                  holy crap! literally.

                  hey what if you save it to a user box and print it from there?
                  im curious how the different interfaces will process the file.

                  also i didnt mean save the pdf to another device, i meant PRINT it to a PDF printer which will reflatten the layers and make a whole new file.
                  lol, i wish i was there, i really enjoy investigating and experimenting with solutions for these weird, weird issues.

                  Defo,

                  Yes forgot to mention I did try sending it to the userbox and does the same thing. lol yes sorry that's what I meant, did that and still no joy.
                  We consistently get issues with these i series machines out of the box, mainly weird ones where Konica are shrugging their shoulders.
                  Wish they hadn't changed things from the 8 series.

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5520
                      #6
                      Re: C550i USB Printing

                      Mortons Kosher salt works best.
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • kingarthur
                          Service Manager

                          1,000+ Posts
                          • Feb 2008
                          • 1222
                          #7
                          Re: C550i USB Printing

                          Had a weird one with a PDF to an Accurioprint C750i, with Fiery, sent the PDF to print - it was rubbish, put the PDF on a USB, it was perfect, but they wanted to make it into a booklet, so it had to be printed...the customer also had it in word format, and it printed perfectly through the Fiery - talk about weird....
                          Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5520
                              #8
                              Re: C550i USB Printing

                              because fierys rock!
                              you can manipulate any file in cws, rearrange pages and set finishing like booklet etc...
                              send or import to the hold queue and have a ball with the settings.
                              sorry, im biased, once i was spoiled by fierys i became a zealot for them
                              ok, biased rant over.
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • B0265
                                  Senior Tech

                                  500+ Posts
                                  • Jan 2007
                                  • 718
                                  #9

                                    Comment

                                    • barber782
                                      Trusted Tech

                                      250+ Posts
                                      • Aug 2011
                                      • 271
                                      #10
                                      Re: C550i USB Printing

                                      thanks will give this a try

                                        Comment

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