C3320I SD card

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • 4Toon
    Trusted Tech

    100+ Posts
    • Mar 2023
    • 112
    #1

    C3320I SD card

    Got a c3320i that sd card went bad. Ordered a new one from konica installed mfp came up and booted. Can not fax and scan. Sd card konica sent was 8gb old one was 16gb so evertime you try to fax it says insufficient memory. Customer needs fax asap do you think a normal micro sd card from best buy would work and a 32gb one? Are the cards konica send a full clean brand new one?
    Permanently banned from Konica SSD.
    Tags: c3320i, card, fax, konica, memory
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 8009
      #2
      Re: C3320I SD card

      Does machine is asking for animation guide?
      Check in service mode system 2 that sd card is set/enabled.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • 4Toon
          Trusted Tech

          100+ Posts
          • Mar 2023
          • 112
          #3
          Re: C3320I SD card

          Originally posted by tsbservice
          Does machine is asking for animation guide?
          Check in service mode system 2 that sd card is set/enabled.
          Yes it was asking for animation guild loading it made no difference when you go into service mode and look at the memory states there was no vacant memory left. We ended up getting a brand new one 32gb from a store put it in and it worked no issues started it up with firmware right away. So not sure why they sent a 8gb and why theirs is over $100 and a 32 gb that works is $35 haha
          Permanently banned from Konica SSD.

            Comment

            • femaster
              Service Manager

              1,000+ Posts
              • May 2011
              • 1501
              #4
              Re: C3320I SD card

              Originally posted by 4Toon
              Yes it was asking for animation guild loading it made no difference when you go into service mode and look at the memory states there was no vacant memory left. We ended up getting a brand new one 32gb from a store put it in and it worked no issues started it up with firmware right away. So not sure why they sent a 8gb and why theirs is over $100 and a 32 gb that works is $35 haha
              All boards in the machines (even the SD cards and storage boards) are warrantied for 3 years. The cost should have been covered under warranty, unless you are not an authorized dealer or the machine was installed at the customer's site more than 3 years ago?
              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                Comment

                • 4Toon
                  Trusted Tech

                  100+ Posts
                  • Mar 2023
                  • 112
                  #5
                  Re: C3320I SD card

                  Originally posted by femaster
                  All boards in the machines (even the SD cards and storage boards) are warrantied for 3 years. The cost should have been covered under warranty, unless you are not an authorized dealer or the machine was installed at the customer's site more than 3 years ago?
                  Yes you are right but customer was upset and needed the fax that day because our tech that was working on it was working with Konica support and they told him to do the cpu board first then that did not work for him so then they told him to do the SD card, that got the mfp to turn on and print but not fax and they use fax for medical info everyday and been down for a week. So we wanted to get them up and going asap is all. I just thought it was funny how Konica SD card is 100 plus.
                  Permanently banned from Konica SSD.

                    Comment

                    • mojorolla
                      The Wolf

                      2,500+ Posts
                      • Jan 2010
                      • 2608
                      #6
                      Re: C3320I SD card

                      I have used a 16gb class 10 SD card from a local source. Install SD card then boot up into firmware update.


                      Failing to plan is planning to fail!!!

                        Comment

                        • 4Toon
                          Trusted Tech

                          100+ Posts
                          • Mar 2023
                          • 112
                          #7
                          Re: C3320I SD card

                          Update did some looking around and found the C4000i/C3300i takes a 8GB and the C3320i takes a 16GB SD card and C4050i and C3350i has a Storage board
                          Permanently banned from Konica SSD.

                            Comment

                            Previous template Next
                            Working...