C-D390, C-D38E bizhub C554

[CopierNerd]

Hi,

Machine is showing error code C-D390. No board swapping or NVRAM resetting done. It was working fine. After recovering the data it asks for restart. Upon restarting it gives another code C-D38E. Taping the "Recover Data" on screen it goes in processing and takes a lot of time but no device restart message appears. Again after restarting C-D38E and sometimes C-D390 codes occur. Counter goes to zero sometime. It shows actual counter after restarting sometime. Service mode is accessible but device freezes in the middle often.

* Initialized the machine
*Removed the HDD, Disabled the HDD,
*Formatted SSD
*Performed Engine Data Backup
* Firmware upgraded
* Trouble Reset

Any solution other than replacing the overall control board?

Thanks!

[Naveed Shahid]

Re: C-D390, C-D38E bizhub C554

Hi,

Machine is showing error code C-D390. No board swapping or NVRAM resetting done. It was working fine. After recovering the data it asks for restart. Upon restarting it gives another code C-D38E. Taping the "Recover Data" on screen it goes in processing and takes a lot of time but no device restart message appears. Again after restarting C-D38E and sometimes C-D390 codes occur. Counter goes to zero sometime. It shows actual counter after restarting sometime. Service mode is accessible but device freezes in the middle often.

* Initialized the machine
*Removed the HDD, Disabled the HDD,
*Formatted SSD
*Performed Engine Data Backup
* Firmware upgraded
* Trouble Reset

Any solution other than replacing the overall control board?

Thanks!

First for all check the batterie on mfpb if voltage less then 3v just changed

[CopierNerd]

Re: C-D390, C-D38E bizhub C554

First for all check the batterie on mfpb if voltage less then 3v just changed

Battery pulled out from another working board will work? Its not just changing soldering desoldering.

[Naveed Shahid]

Re: C-D390, C-D38E bizhub C554

Battery pulled out from another working board will work? Its not just changing soldering desoldering.

yes can change from another working board
but the point is must be 3v healthy batterie

[CopierNerd]

Re: C-D390, C-D38E bizhub C554

[QUOTE=Naveed Shahid;2451581]yes can change from another working board
but the point is must be 3v healthy batterie[/QUOTE

3 VOLT when machine is ON or even in off state?

[Naveed Shahid]

Re: C-D390, C-D38E bizhub C554

[QUOTE=CopierNerd;2451585]

yes can change from another working board
but the point is must be 3v healthy batterie[/QUOTE

3 VOLT when machine is ON or even in off state?

turn off machine and check off state

[CopierNerd]

Re: C-D390, C-D38E bizhub C554

[QUOTE=Naveed Shahid;2451591]

turn off machine and check off state

We have two machines with same error code problem. I checked the batteries in them in off state it was giving 0.8 Volt and 0.17 Volt.

[Naveed Shahid]

Re: C-D390, C-D38E bizhub C554

[QUOTE=CopierNerd;2451616]

We have two machines with same error code problem. I checked the batteries in them in off state it was giving 0.8 Volt and 0.17 Volt.

better purchase one new instead of used one its easily get from any batteries shop

[CopierNerd]

Re: C-D390, C-D38E bizhub C554

[QUOTE=Naveed Shahid;2451623]

better purchase one new instead of used one its easily get from any batteries shop

Error codes are fixed but now machine freezes after few seconds. Stabilizing Image, Ready to Scan. Preparing User Box sometimes on Scan/Fax and machine hangs. HDD Formatted. HDD DISABLED. Disabling the HDD gives error code C-D272. Removing the HDD gives error code C-FA14. Firmware updated but still the same. Start Button is blue. Machine starts normally and then after few seconds control panel freezes. No button works. Service mode is accessible of course for few seconds....

[Naveed Shahid]

Re: C-D390, C-D38E bizhub C554

[QUOTE=CopierNerd;2451847]

Error codes are fixed but now machine freezes after few seconds. Stabilizing Image, Ready to Scan. Preparing User Box sometimes on Scan/Fax and machine hangs. HDD Formatted. HDD DISABLED. Disabling the HDD gives error code C-D272. Removing the HDD gives error code C-FA14. Firmware updated but still the same. Start Button is blue. Machine starts normally and then after few seconds control panel freezes. No button works. Service mode is accessible of course for few seconds....

just update firmware older version or try to recover data by intializing nvram intializer

[CopierNerd]

Re: C-D390, C-D38E bizhub C554

[QUOTE=Naveed Shahid;2451857]

just update firmware older version or try to recover data by intializing nvram intializer

Recover data already done. NVRAM Initializer?

[Naveed Shahid]

Re: C-D390, C-D38E bizhub C554

[QUOTE=CopierNerd;2451865]

Recover data already done. NVRAM Initializer?

NVRAM Initializer recover data and just load firmware

[CopierNerd]

Re: C-D390, C-D38E bizhub C554

[QUOTE=Naveed Shahid;2451868]

NVRAM Initializer recover data and just load firmware

Where is this option?

[CopierNerd]

Re: C-D390, C-D38E bizhub C554

[QUOTE=Naveed Shahid;2451868]

NVRAM Initializer recover data and just load firmware

If you are referring to Reset tool then I dont have that tool. NVRAM initializer or Resetter.

[Synthohol]

Re: C-D390, C-D38E bizhub C554

its steps, run the recovery/reset file, after the 3 reboots choose restore data, boot to firmware stick but choose machine/type and enter the correct data and then load firmware.

id bet you would find the reset file if you had a contributor badge