Clear All Data, now wants authentication after storage set

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  • ndlovu
    Technician
    • Nov 2013
    • 21

    Clear All Data, now wants authentication after storage set

    I did a "clear all data" and then changed the storage back to "storage" from "microSD". When I rebooted the unit it come to an authentication screen and on the top of the screen show "Job List". If I press the home button the only icon that is not blacked out is the "Utility" icon. I am thinking that this maybe a software switch and help would be greatly appreciated. I have never had a "clear all data" do this.
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7627

    #2
    Re: Clear All Data, now wants authentication after storage set

    Cristal ball rolling doesn't match your machine model.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • copyman
      Owner / Technician

      Site Contributor
      2,500+ Posts
      • Sep 2005
      • 4195

      #3
      Re: Clear All Data, now wants authentication after storage set

      Yes, model # would be helpful

      Comment

      • DK-tech
        Technician
        • Apr 2021
        • 24

        #4
        Re: Clear All Data, now wants authentication after storage set

        SOunds like e newer i-series maschine? I something like ySoft SafeQ was installed, that is on the SSD, so did you do a format of the SSD?

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        • ndlovu
          Technician
          • Nov 2013
          • 21

          #5
          Re: Clear All Data, now wants authentication after storage set

          Sorry, it is a C300i series and I have done a format of the microSD and the "storage". If I make the "Storage" "microSD" and reboot like it say. Then I get an error code D073, which means that the storage is set wrong.
          Last edited by ndlovu; 11-24-2023, 07:55 PM.

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          • JF2
            Junior Member
            • May 2017
            • 1

            #6

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7627

              #7
              Re: Clear All Data, now wants authentication after storage set

              That's correct.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • mojorolla
                The Wolf

                2,500+ Posts
                • Jan 2010
                • 2550

                #8
                Re: Clear All Data, now wants authentication after storage set

                Known issue; here are step by step instructions from Clear All Data step:
                4. Select Clear All Data 5. After completion, turn MFP OFF for at least 10 seconds and then reboota. If D073 or "Preparing Security/External Document" displays this is normal as SSD is not yet set 6. Re*enter Service Mode following procedure outlined above 7. Select System 2 8. Select Storage Type and set to "Storage" 9. Turn MFP OFF for at least 10 seconds and then reboot 10. The message to "Enter Encryption password/format HDD" should appeara. If possible, format the HDD from this screen. If not, go to step 11 11. If not possible to format the HDD there, re*enter Service Mode following procedure outlined above 12. Select State Confirmation 13. Select Memory/Storage Adjustment
                14. Select "Format" from the second screen 15 Perform a Physical format (about 20 mins) and follow screen prompts 16. Once completed, re*enter Service mode 17. Select State Confirmation 18 Select Memory/Storage Adjustment 19. Select "Format" from the second screen 20. Perform a Logical format (about 2 minutes) and follow screen prompts 21. Once MFP is booted, test operation 22. Load Movie/Voice Data, PDF libraries, etc


                Failing to plan is planning to fail!!!

                Comment

                • ndlovu
                  Technician
                  • Nov 2013
                  • 21

                  #9
                  Re: Clear All Data, now wants authentication after storage set

                  Sorry, placed the unit on the back burner and have some time to look at it again. I have done all the steps as posted and will try again but the system still comes up with the same issue? I am wondering if it could be a software switch that is creating the issue. It is like the unit is wanting to log into a server for authentication.

                  Comment

                  • copier tech
                    Field Supervisor

                    5,000+ Posts
                    • Jan 2014
                    • 7921

                    #10
                    Re: Clear All Data, now wants authentication after storage set

                    Have any of you actually fitted the microSD & removed the storage board ? As the price of a microSD is peanuts & possibly more reliable.

                    Let us eat, drink, and be merry, because tomorrow we may die!

                    For all your firmware & service manual needs please visit us at:

                    www.copierfirmware.co.uk - www.printerfirmware.co.uk

                    Comment

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