Dual clocks in KM machines?

[Labsy]

Hi,

I've come across interesting observation regarding date/time settings on KM machines. We setup all machines to either sync clock via NTP or set them up to pickup computer time if they are not connected to internet. We do this via Administrator interface or on machine admin panel.
But on practically any machine where we setup CSRC or need to gather maintenance logs via Service Panel, we see date/time there is off not just by hours, but even years or decade.

So, my simple conclusion would be, that there must be two separate boards with independent date/time clocks there, one for machine Admin/User interface and normal work, and the other for separate Service mode interactions. And I guess there is no possible machanism to sync Service mode clock with Admin/User clock settings - you need to setup each separatelly. And even so, they can get apart later.

Did I guess it right?

[Synthohol]

Re: Dual clocks in KM machines?

keep in mind, some machines are just over complicated pieces of crap with an LCD.
the brains of some of these models are very susceptible to hiccups from outlet voltage swings and shitty grounds.
the older ones ran sensors at 5v now its down to 3.3v so fluctuations in the supplied power does some crazy behind the scenes crap. ive seen it do everything from screwing up date and time to a dozen false fuser codes and losing their IP address.
fwiw on the machines in the one school system we had the most issues they set the time to sync to nist.gov but when we set the time in service mode (stop 1144c or stop 3 based on model) then verifying in admin mode under date and time and the problems went away especially authenticating with papercut.

i guess my advice is try using an event recording surge suppressor and look for events when a time change is suspected.

in all my years of KM school i have not heard about the design or implementation of two clocks.
not denying the possibility, just been around for 25 years with KM machines and nobody has confided this info with me.

[Albonline]

Re: Dual clocks in KM machines?

Hi,

I've come across interesting observation regarding date/time settings on KM machines. We setup all machines to either sync clock via NTP or set them up to pickup computer time if they are not connected to internet. We do this via Administrator interface or on machine admin panel.
But on practically any machine where we setup CSRC or need to gather maintenance logs via Service Panel, we see date/time there is off not just by hours, but even years or decade.

So, my simple conclusion would be, that there must be two separate boards with independent date/time clocks there, one for machine Admin/User interface and normal work, and the other for separate Service mode interactions. And I guess there is no possible machanism to sync Service mode clock with Admin/User clock settings - you need to setup each separatelly. And even so, they can get apart later.

Did I guess it right?

yes, two clocks. one in the setup wizard, one in admin mode ,and I think you would still have to to set time in remote care.

[Labsy]

Re: Dual clocks in KM machines?

yes, two clocks. one in the setup wizard, one in admin mode ,and I think you would still have to to set time in remote care.

I thought so, because when configuring CSRC I always need to setup clock separatelly. Guys who run remote care server warner me about that.

[Synthohol]

Re: Dual clocks in KM machines?

my world is upside down!
lol, had no idea, i never used CSRC really.
kinda dumb IMO.

[Labsy]

Re: Dual clocks in KM machines?

my world is upside down!
lol, had no idea, i never used CSRC really.
kinda dumb IMO.

Might be, probably related to point of view, which Einstein described quite well. From my point of view Remote Care might prove beneficial in cases when having either S+M contract or cover maintenance contract. You can prevent a problem and react faster. Maybe if I would need to take care for hundreds of machines, I would go taking some education and became more familliar with KM electronics, but in micro environment I am left alone to dig usefull info here and there.
So I guess this dual-clock clarification would be benificial to maybe someone else.

[allan]

Re: Dual clocks in KM machines?

my world is upside down!
lol, had no idea, i never used CSRC really.
kinda dumb IMO.

CSRC creates calls that does not bother the customer at all. The old ways are much cheaper and saves a ton of time.

[Albonline]

Re: Dual clocks in KM machines?

CSRC creates calls that does not bother the customer at all. The old ways are much cheaper and saves a ton of time.

i beta tested csrc. server and client setups. the version you see is extremely crippled and therefor pretty useless. if KM trusted techs enough to let you use the full capability's of remote care you could clear a majority of your calls remotely.

[tsbservice]

Re: Dual clocks in KM machines?

i beta tested csrc. server and client setups. the version you see is extremely crippled and therefor pretty useless. if KM trusted techs enough to let you use the full capability's of remote care you could clear a majority of your calls remotely.

That's true however I think it's good idea techs show up in customers offices that is important in many ways. Of course if you have 10+ calls per day @remote will be invaluable it really just depends.