Konica c227 with the error (99-01) ONLY happening from tray 1

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  • HarryBurgess
    Technician
    • Oct 2019
    • 25
    #1

    Konica c227 with the error (99-01) ONLY happening from tray 1

    Hi,

    I've got a Konica c227 that after a few pages jams.

    The issue only occurs from tray 1. Tray 2 and the Manual feed are both working fine.

    Before I start chopping and changing parts, I was just wondering if there's an easier fix.

    Thanks.
    Tags: 99-01, c227, error, konica, tray
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7929
      #2
      Re: Konica c227 with the error (99-01) ONLY happening from tray 1

      Originally posted by HarryBurgess
      Hi,

      I've got a Konica c227 that after a few pages jams.

      The issue only occurs from tray 1. Tray 2 and the Manual feed are both working fine.

      Before I start chopping and changing parts, I was just wondering if there's an easier fix.

      Thanks.
      What's the counter?
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4554
          #3
          Re: Konica c227 with the error (99-01) ONLY happening from tray 1

          99-01 is a paper size error. Are you sure the correct size for tray 1 is locked in? If you look at jam history does the size match the size that's in tray 1?

            Comment

            • elmaligno
              Expert technician KM

              250+ Posts
              • Oct 2009
              • 298
              #4
              Re: Konica c227 with the error (99-01) ONLY happening from tray 1

              Originally posted by HarryBurgess
              Hi,

              I've got a Konica c227 that after a few pages jams.

              The issue only occurs from tray 1. Tray 2 and the Manual feed are both working fine.

              Before I start chopping and changing parts, I was just wondering if there's an easier fix.

              Thanks.
              Sincro clutch.
              Field technician since 1994

                Comment

                • HarryBurgess
                  Technician
                  • Oct 2019
                  • 25
                  #5
                  Re: Konica c227 with the error (99-01) ONLY happening from tray 1

                  Originally posted by tsbservice
                  What's the counter?
                  Counter is at 60k

                    Comment

                    • HarryBurgess
                      Technician
                      • Oct 2019
                      • 25
                      #6
                      Re: Konica c227 with the error (99-01) ONLY happening from tray 1

                      Originally posted by copyman
                      99-01 is a paper size error. Are you sure the correct size for tray 1 is locked in? If you look at jam history does the size match the size that's in tray 1?
                      Yes, taken a look at the jam history and the paper size matches up on each error.

                        Comment

                        • splblazer91
                          Trusted Tech

                          100+ Posts
                          • Jul 2014
                          • 204
                          #7
                          Re: Konica c227 with the error (99-01) ONLY happening from tray 1

                          Originally posted by HarryBurgess
                          Hi,

                          I've got a Konica c227 that after a few pages jams.

                          The issue only occurs from tray 1. Tray 2 and the Manual feed are both working fine.

                          Before I start chopping and changing parts, I was just wondering if there's an easier fix.

                          Thanks.
                          Had one like this last year. Ended up being Tray 1 lift motor.

                            Comment

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