C368 "generic 36C-9 on config page

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4609
    #1

    C368 "generic 36C-9 on config page

    After updating FW to X4 and installing movie data now the config page has "Generic 36C-9" at top. Looking at config page from wholesaler it was normal with Kon/Min at top when I got the machine. I also initialized machine to wipe any previous user info. Not sure what caused config page to change? I've seen this before and seem to recall it's something with HDD?
    Machine is working fine.

    Thanks
    Tags: config, generic, machine, page, top
    • progoffice
      Trusted Tech

      250+ Posts
      • Nov 2008
      • 334
      #2
      Re: C368 "generic 36C-9 on config page

      Make the following software switch setting.

      Switch: 10
      Hex: 02

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5794
          #3
          Re: C368 "generic 36C-9 on config page

          boot to firmware stick and make sure machine/type is not FF
          correct hex is in the manual.
          able : Machine type information
          First four digits of the serial number A7PU A7PY A7R0
          [Machine] 6 6 6
          [Type] 1 2 D
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

            Comment

            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4609
              #4
              Re: C368 "generic 36C-9 on config page

              Thanks for the replies, turns out it was the soft switch setting as suggested.

                Comment

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