Biz C368 trouble code C-D050

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4627
    #1

    Biz C368 trouble code C-D050

    Customer said they get C-D050 code a few times a day and they have to turn off and on and it will work for awhile.

    I know this has to do with the HDD. I researched looking at bulletins & knowledge base and seems to be something with corrupt data. Showing firmware update, formatting HDD, etc as solution.

    Has anyone had this code with bad hard drive? Can I use HDD from a C224e? Account is far away and want to make sure to have HDD with me.

    Thanks in advance
    Tags: bad, c-d050, code, hdd
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5804
      #2
      Re: Biz C368 trouble code C-D050

      my tried and true method is pop it in a PC or dock, open disk manager find the drive that has like 7 partitions on it and delete the partitions one by one and create one full sized partition but do not format it.
      when you put it in the copier you may get the format message or just like a cd-xx error then just logically format it then reboot and install movie data and a fresh copy of the firmware couldnt hurt.

      ive used dozens of copier HDDs in Fierys too using the same method.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4627
          #3
          Re: Biz C368 trouble code C-D050

          Originally posted by Synthohol
          my tried and true method is pop it in a PC or dock, open disk manager find the drive that has like 7 partitions on it and delete the partitions one by one and create one full sized partition but do not format it.
          when you put it in the copier you may get the format message or just like a cd-xx error then just logically format it then reboot and install movie data and a fresh copy of the firmware couldnt hurt.

          ive used dozens of copier HDDs in Fierys too using the same method.
          Thanks for the reply. I'm hoping the special firmware per bulletin will fix it. If not I will have hdd with me.

          Reason I asked if the C224e hdd would work is the C368 has a 250gb and C224e has 320gb.

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5804
              #4
              Re: Biz C368 trouble code C-D050

              The color machines do prefer 320s but ymmv.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7977
                  #5
                  Re: Biz C368 trouble code C-D050

                  It is HDD. Put another one or try Synt method.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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                    • Andrey51
                      Junior Member
                      • Feb 2024
                      • 6
                      #6
                      Re: Biz C368 trouble code C-D050

                      In my case the device firmware helped with Develop +258. It fixes problems related to the SATA controller. You can check the bulletin "ZEUS S MFPB repair procedure"Error Codes C-D011 / C-D050 / C-FA14"".

                        Comment

                        • copyman
                          Owner / Technician

                          Site Contributor
                          2,500+ Posts
                          • Sep 2005
                          • 4627
                          #7
                          Re: Biz C368 trouble code C-D050

                          UPDATE: Tried the F/W updates per bulletin but didn't work. Exported all data, Installed a used 320gb hdd (from C224e), Did logical format , Imported data, all good now!

                          Also updated base FW to X4, turned off sleep mode & time adj settings.

                          Thanks again for the replies.

                            Comment

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