bizhub color - Total Counter Report via e-mail query

[Emjay]

Hi folks,

The color bizhubs have a feature which allows the copier to email a "Total Counter Report".

Does anyone have any experience of this? I'm trying to find out whether the report has color/mono page counts on it, and not just the total counter.

There isn't much detail on the report contents itself in the User Manual, just how to set up the machine to send it (its in the Network Scan section). I dont have a machine close by that I can try it on.

Thanks in advance,

MJ

[pajeroid]

Hi there MJ- We use the total counter reports fairly often...

Here is an example of one sent by an C253.... They have mono and colour counts....

[Model Name],YIG-MF250fin
[Serial Number], 80310011613
[Send Date],28/06/09
[Total Counter],00032151
[Total Color Counter],00001579
[Total Black Counter],00030573

[Emjay]

Thanks for the information. That's a feature we'll start using in future for meter counts I think.

:-)

[kingarthur]

Hi we use this on all of our machines, they have been set up to email the readings direct to us, instead of the customer, this ensures we get them. We have set them up for twice a month, i.e 18th & 20th. we have some customers who switch their m/c's off at the weekend & so didin't get the report. This way we may get it twice but at least we get them.

[mascan42]

The newest machines also have a feature that will email us about continuing error codes, and will email the customer's administrator about consumables that are running low.

[Haaland]

mascan42, do you know how to setup a nickname for the mfp with this feature or make it send the serial number? we have set up our customers mfp to send us error codes, but with only the machines email address and local IP-address we have some problem knowing whos machine it is.

[jneezy2008]

I've setup many upon many of our customer's bizhubs to email us their meter readings automatically every month and I have had some problems with it. Most of the emails will come through our Exchange server just fine but others "get stuck" and never reach the destination mailbox. Tons of time and phone calls to Konica have led to no resolution. The problem seems to be something weird with the headers in the emails from the bizhubs.(I actually have posted this problem in the Connectivity forum)

My recommendation, to avoid headaches if you are your company's system admin, is to have the MFP email the customer the meter reading then have the customer forward the meter reading to you.

[OutlawTorn]

just out of interest, if you can, how would you set this up on a C350?

[8050]

just out of interest, if you can, how would you set this up on a C350?

The C350 does not have this function as it is 1st generation Bizhub.

[joshan]

Bizhub Color Print Count Query

Hi,
Can anyone tell me if in the Color Bizhubs like 253/280/360, when a color print/copy is made both the Color & Black Counters counts 1 each?

I am trying to reconsile some reports that don't make sense.

Thanks in advance.

[bizhub1]

If the customer makes a color print the color counter increases by one only, not both. Same as if they make a black print only the black counter increases by 1. The total increases by one no matter if its color or b/w. Hope that helps

Hi,
Can anyone tell me if in the Color Bizhubs like 253/280/360, when a color print/copy is made both the Color & Black Counters counts 1 each?

I am trying to reconsile some reports that don't make sense.

Thanks in advance.

[TheOwl]

We have been using the 'Total Status Notification' for quite some time, but now we are slowly starting to get away from this and move to a new software package that I rolled out.

Basically you install an agent on the customers network and this agent will then interrogate specified machines every 4 hours or what ever we make it. Not only does this agent then report the meter readings back to us, it also reports back toner levels, IU levels waste toner level and so forth.

Our server then can generate emails alerting us that the toner level is low so that we can send out toners without the customer having to phone us. The best thing about this package is (when I figure everything out properly) that it will intergrate with our service software allowing for meter readings to be directly input into the service software without any human intervention. Less errors, less complaints, less work.

[Stirton.M]

We have been using the 'Total Status Notification' for quite some time, but now we are slowly starting to get away from this and move to a new software package that I rolled out.

Basically you install an agent on the customers network and this agent will then interrogate specified machines every 4 hours or what ever we make it. Not only does this agent then report the meter readings back to us, it also reports back toner levels, IU levels waste toner level and so forth.

Our server then can generate emails alerting us that the toner level is low so that we can send out toners without the customer having to phone us. The best thing about this package is (when I figure everything out properly) that it will intergrate with our service software allowing for meter readings to be directly input into the service software without any human intervention. Less errors, less complaints, less work.

To my knowledge, VCare (CS Remote) does this too.

It may be a solution for you, but in my experience, many IT guys do not like us messing with their computers with some things like this, often for good reasons. In a few cases, some even refused outright to allow VCare on their network.

[Stirton.M]

I've setup many upon many of our customer's bizhubs to email us their meter readings automatically every month and I have had some problems with it. Most of the emails will come through our Exchange server just fine but others "get stuck" and never reach the destination mailbox. Tons of time and phone calls to Konica have led to no resolution. The problem seems to be something weird with the headers in the emails from the bizhubs.(I actually have posted this problem in the Connectivity forum)

My recommendation, to avoid headaches if you are your company's system admin, is to have the MFP email the customer the meter reading then have the customer forward the meter reading to you.

Out of curiosity, those machines which send in but get stuck....do those machines have the default subject and text fields empty? I have found that some email exchange servers will dump the email as spam if those fields were not entered. Might be worth while to look at the server logs to see what is happening.

(pardon me, noting this post of yours is over a year old....)

[TheOwl]

The software that we use is manufacturer independant.

If we find a machine that the agent can't talk to correctly, we just send of a submission with a full SNMP walk list and with in a week, the machine is then supported.

Are you getting CS Remote to back end directly into your service software?