Bizhub C-203, Controller issues...

[Oystercopy]

Customer is able to print for hours at a time, then the machine locks up and won't print anything until it's rebooted... strange.

This customer is also having trouble setting up the scanning function, especially scan-to-email. I was there with the IT guy and it seemed to be a little more troublesome than most to get connected.

Any ideas?

OC

[Stirton.M]

What is the firmware level of the machine?

Be sure to update it with the latest baseline as a minimum.

You could try to initialize the copier and reset it back to factory level and simply start over as well.

[kmcopier]

Give some more information >copy>ok? PING>ok? Server>? printer offline on server >?
capture data between server and MFP (wireshark)

[alexfixes]

print job,please don't update firmware,

Customer is able to print for hours at a time, then the machine locks up and won't print anything until it's rebooted... strange.

This customer is also having trouble setting up the scanning function, especially scan-to-email. I was there with the IT guy and it seemed to be a little more troublesome than most to get connected.

Any ideas?

OC

please don't update firmware that does not fix this problem and i have tried it many times wo=ithout updating firmware. thank you
many things could go wrong.1) looks like your print job is queued on this machine. delaying printing. 2)sometime if account track setting have been applied, un registeredaccount name or password have been entered.
3)also you memory may not be suficient, you can perform test print and see if it prints quickly.4) it could also be connection issue, not for sure but I would check that too.I usally unplug the network cable check it out and resetpower off/on then try again. let me know if these things help. good luck

[alexfixes]

print job,please don't update firmware if already updated

What is the firmware level of the machine?

Be sure to update it with the latest baseline as a minimum.

You could try to initialize the copier and reset it back to factory level and simply start over as well.

please don't update firmware if already updated,that does not fix this problem and i have tried it many times without updating firmware. many things could go wrong.1) looks like your print job is queued on this machine. delaying printing. 2)sometime if account track setting have been applied, un registeredaccount name or password have been entered.
3)also you memory may not be suficient, you can perform test print and see if it prints quickly.4) it could also be connection issue, not for sure but I would check that too.I usally unplug the network cable check it out and resetpower off/on then try again. let me know if these things help. good luck

[Stirton.M]

please don't update firmware if already updated,that does not fix this problem and i have tried it many times without updating firmware. many things could go wrong.1) looks like your print job is queued on this machine. delaying printing. 2)sometime if account track setting have been applied, un registeredaccount name or password have been entered.
3)also you memory may not be suficient, you can perform test print and see if it prints quickly.4) it could also be connection issue, not for sure but I would check that too.I usally unplug the network cable check it out and resetpower off/on then try again. let me know if these things help. good luck

We update firmware pretty regularly. If not the latest, then usually just pushing the same level at the machine to correct errant behavior. This is standard practice when dealing with problems with machines that were otherwise working fine previously.

Not to mention there is an edict from KM Japan to update ALL firmware on ALL machines to deal with IU enhancement program.

[RRodgers]

We update firmware pretty regularly. If not the latest, then usually just pushing the same level at the machine to correct errant behavior. This is standard practice when dealing with problems with machines that were otherwise working fine previously.

Not to mention there is an edict from KM Japan to update ALL firmware on ALL machines to deal with IU enhancement program.

When ya call into Konica tech support the first thing they usually ask you is "did you install the lastest firmware?"

So one of the first things I always do before calling is flash it up. Usually fixes it for me.

[laserman06]

Firmware is very important. I too have fixed many problems by upgrading/reflashing firmware. Why are some people so afraid of FW? They put out updated FW to correct many issues. So, when it comes to FW, follow Nike's slogan and "Just do it"

[alexfixes]

good luck

Firmware is very important. I too have fixed many problems by upgrading/reflashing firmware. Why are some people so afraid of FW? They put out updated FW to correct many issues. So, when it comes to FW, follow Nike's slogan and "Just do it"

ok, I agree. with you not always FW is solution, why you want update when firmware is already up to date and working. you can follow nike's slogan and just do it. good luck

[alexfixes]

I agree

When ya call into Konica tech support the first thing they usually ask you is "did you install the lastest firmware?"

So one of the first things I always do before calling is flash it up. Usually fixes it for me.

I agree with you. just do it if it needs the firmware . I have seen some techs flash the machine for paper jams which it turn out to be paper feed roller was bad

[alexfixes]

agree

We update firmware pretty regularly. If not the latest, then usually just pushing the same level at the machine to correct errant behavior. This is standard practice when dealing with problems with machines that were otherwise working fine previously.

Not to mention there is an edict from KM Japan to update ALL firmware on ALL machines to deal with IU enhancement program.

I agree with you. just do it if it needs the firmware . I have seen some techs flash the machine for paper jams which it turn out to be paper feed roller was bad

[Oystercopy]

Latest...

Machine has the latest firmware and I did a Factory Default reset before it left the shop two weeks ago. Machine has about 70K by the way....
OC

[Stirton.M]

Ok, firmware was latest, but did you reflash it as recommended?

Failing that, you will have to do some digging into the machine, which is why flashing is the first general step in troubleshooting errant behavior that wasn't there before and cannot be corrected by simply cycling the power.

If this doesn't resolve the problem, then best guess is that the machine's MFP board is failing, based on your description of the problem, it contains the network interface. Replace the MFBP.

If there are other symptoms, the problem might be the PRCB, though I have my doubts...site unseen I cannot make that call definitively.

[pepper38_cnd]

By any chance does this machine have a Bio-Metric device? We stopped sell the Bio for that series because it caused network lockups. Also disable sleep mode and see if you still have the problem, we encountered network lockups when bringing the machine out of sleep mode with a print job.

[alexfixes]

Bio-Metric is trash

By any chance does this machine have a Bio-Metric device? We stopped sell the Bio for that series because it caused network lockups. Also disable sleep mode and see if you still have the problem, we encountered network lockups when bringing the machine out of sleep mode with a print job.

I have installed about over 1000 machines color and B/w and repaired too.
every machine that we installed Bio-metric caused nothing but toruble,some worked and some didn't . we had all kind of conflicts with network and other issues here in Orange County. good luck with Bio-Mertic.