not recognize the cyan in C-6500 please Emergency!!!

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  • gang1110
    Technician
    • May 2010
    • 43

    not recognize the cyan in C-6500 please Emergency!!!

    the machince not recognize only the cyan we change image board, control board we discoonect hdd
    we change the laser and replace the image unit+dv unit nothing change when we print in test mode cyan we get white blankt if anybody have a solution?
  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4304

    #2
    When you say you print in test mode, you're refering the engine test mode and not the controller, correct?
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

    Comment

    • gang1110
      Technician
      • May 2010
      • 43

      #3
      yes

      Comment

      • mrwho
        Major Asshole!

        Site Contributor
        2,500+ Posts
        • Apr 2009
        • 4304

        #4
        Check for anything blocking the laser path (and if the laser isn't somehow misalligned). Also check the cyan drum ground - without ground, the drum is prone to make blank copies.
        ' "But the salesman said . . ." The salesman's an asshole!'
        Mascan42

        'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

        Ibid

        I'm just an ex-tech lurking around and spreading disinformation!

        Comment

        • seeb
          Technician

          Site Contributor
          • Nov 2009
          • 41

          #5
          Are you getting any error codes?

          Comment

          • gang1110
            Technician
            • May 2010
            • 43

            #6
            when we run proccesing we get sc28-03

            Comment

            • mrwho
              Major Asshole!

              Site Contributor
              2,500+ Posts
              • Apr 2009
              • 4304

              #7
              Originally posted by gang1110
              when we run proccesing we get sc28-03
              Of course that's to happen if one of the colors isn't developed. You can also check all the connectors on the right side of the machine (the four white and blue connectors to the right of the paralel and network ports).
              ' "But the salesman said . . ." The salesman's an asshole!'
              Mascan42

              'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

              Ibid

              I'm just an ex-tech lurking around and spreading disinformation!

              Comment

              • gang1110
                Technician
                • May 2010
                • 43

                #8
                we check already those connoctors in the right side were is the image board and hdd its ok

                Comment

                • gang1110
                  Technician
                  • May 2010
                  • 43

                  #9
                  somebody have athoer idea

                  Comment

                  • HORSE
                    Trusted Tech

                    100+ Posts
                    • Mar 2008
                    • 186

                    #10
                    Have you checked that the Cyan 1st Transfer roller has not fallen out of its holder in the Transfer Belt?

                    Also you could try to Panic stop the machine to see any image has been formed on the drum. Start with the simple stuff and work your way back.
                    Laughing......

                    Comment

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