Delivered a biz hub 500 today and the fax will not send. It recieves fine, but it will not send. Changed out the fax unit with one i knew was working ,but it is still doing the same thing. They had their own it guy set up the print scan features , i am wondering if he changed a setting in the machine. Oh also i brought their fax unit to the shop and installed it in another box and it works great! Anyone know what is going on? I checked all the fax setting and they are the same. What am i missing? Thanks.
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check the service mode system 1 or 2 (can't remember which) there is a fax option that needs to be turned on also make sure the marketing area is set correctly they come preset for Japan (stupid question) is the phone cord plugged into the line jack. Also is this a single line or dual line set up? If it is dual line both lines have to work in order for it to work correctly. -
Thank you i'll check those things and let you know.
Also..... There are no stupid questions in this business!!!! I once had a call from someone who said their machine had no power................... You guessed it, not plugged in! Thanks again.Comment
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Its in Service mode - System 2 - Option Boards and turn the first one on. Also like bigdcopy said check to see if its in the right marketing area. and make sure that the HDD is set to installed. Good luck!!! Had my own fax problem the other day. I hate faxing!!!!! LOLComment
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We've had this before....it was the fax lead that konica supplied with the fax...we have loads of problems with themTip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...Comment
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I have also had problems with the 2 wire phone cord that is supplied with the machine I go to a 4 wire cord and it works. (according to Konica its not supposed to work with a 4 wire cord)Comment
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Tried everything
I have tried everything. I checked all the settings. I have tried two differant phone cords. And, i got a parking ticket messing with this thing! Any more ideas out there. I really hate to trade out the box, it is on the 12th floor in the middle of downtown, but i am getting deperate here. ThanksComment
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Color is not 4 times harder... it's 65,000 times harder.
They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.Comment
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^^^Yes, Fax Target. IIRC, it shows up on a counter list top right, maybe management list. 1 or the other has it.Comment
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take out a loaner fax machine see if it works it sounds like possiably bad phone system. Have you tried turning off ECM?Comment
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I get this a bit. Usually it's because dial tone detection in service mode/fax is turned on. Check if turned on then turn it off.Comment
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I had a problem like this. It turned out the the customer had a debit machine plugged into the same line as the fax.
Hope this helps
DarrenComment
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that reminds me - I have had strange problems with postage machines or other machines (not a telephone) plugged into the tel port on the copier. If its not a telephone unplug it also don't use a splitter in the jack at the wall one port one cord!Comment
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OK THANKS
Thanks guys you gave me a few more things to check. Heading out there again with a bag full of quarters for the parking meter and a bag full of phone cords. Thanks have a great week.Comment
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Basic stuff... dial your cell phone from the MFP. Do you get through? What tel # is displayed? Try dialing this #, you should hear a ring/handshake signal and the MFP should pick up. If the MFP does not pick up then maybe the incoming # is incorrect. If it does pick up and tries to receive but fails, you should get an error report. Your next steps should be based on weather or not the MFP picks up. EmujoIf you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.Comment
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