Web Scope login error

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  • Green Hornet
    • Jun 2025
    #1

    Web Scope login error

    When attempting to login as admin to one of my copiers I recieved the following error:
    Cannot perform service.[Sub Switch is OFF]

    Any ideas?

    Thanks.
    Tags: admin, copier, error, login, login error, off, rrodgers, scope, service, switch, temp, web
    • RRodgers
      Service Manager

      1,000+ Posts
      • Jun 2009
      • 1947
      #2
      Originally posted by Green Hornet
      When attempting to login as admin to one of my copiers I recieved the following error:
      Cannot perform service.[Sub Switch is OFF]

      Any ideas?

      Thanks.
      Does it have a stuck print or fax job? Is the memory at 100%
      Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

        Comment

        • mo0651
          Service Manager

          1,000+ Posts
          • Apr 2009
          • 1054
          #3
          is it on?

            Comment

            • Green Hornet
              #4
              Originally posted by RRodgers
              Does it have a stuck print or fax job? Is the memory at 100%
              RRodgers -

              Fax function is disabled and there are no jobs in the queue. The machine has been rebooted several times. I can successfully ping the machine. I've successfully logged into Web Scope for this machine as admin before.

              Thanks for the quick reply.

                Comment

                • Green Hornet
                  #5
                  Originally posted by mo0651
                  is it on?
                  It's on and I can get into Web Scope public access. The issue is only when trying to log in as admin.

                    Comment

                    • RRodgers
                      Service Manager

                      1,000+ Posts
                      • Jun 2009
                      • 1947
                      #6
                      IE or Firefox? Try Firefox.
                      Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                        Comment

                        • Green Hornet
                          #7
                          Originally posted by RRodgers
                          IE or Firefox? Try Firefox.
                          Unfortunately FF is not an option for me here at work. I manage about 110 Konica's though and log into all the others through IE with no problem. I've even logged into this very machine, from IE, as recently as last week with no issue.

                          It's a bit of a head scratcher. If I haven't come up with a solution by tomorrow I'll have to call in a service tech.

                            Comment

                            • RRodgers
                              Service Manager

                              1,000+ Posts
                              • Jun 2009
                              • 1947
                              #8
                              Originally posted by Green Hornet
                              Unfortunately FF is not an option for me here at work. I manage about 110 Konica's though and log into all the others through IE with no problem. I've even logged into this very machine, from IE, as recently as last week with no issue.

                              It's a bit of a head scratcher. If I haven't come up with a solution by tomorrow I'll have to call in a service tech.
                              IE is ALWAYS a problem for me, if you can, can you try opera maybe?

                              Maybe try clearing your browser cache (on IE) and see if that helps.
                              Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                                Comment

                                • Green Hornet
                                  #9
                                  Originally posted by RRodgers
                                  IE is ALWAYS a problem for me, if you can, can you try opera maybe?

                                  Maybe try clearing your browser cache (on IE) and see if that helps.
                                  Well, I cleared the cache, and I'm in!

                                  Thanks for the suggestion RR.

                                    Comment

                                    • aleksander
                                      Trusted Tech

                                      250+ Posts
                                      • Jan 2010
                                      • 378
                                      #10
                                      check the firmware, try to rewrite it.

                                        Comment

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