KMBH c452 Warning: No Animation Data Available, Contact Your Administrator

[kizi57]

Hi
I have got that error, before i call service mode, and enter in hdd memory check, and i selected detail check, before it finish checking, power went off.
After i started it wasn't scanning, i run rough check now it scans but there is that error message please help

[JustManuals]

This Parts & Service manual can now be purchased for $12.77 and downloaded immediately after payment from
Just Manuals | The Internet's largest selection of manuals | Instant Downloads


Paul@justmanuals.com

[kingarthur]

you have to download the movie data, i think it is from the Km website

[Mr Spock]

Do logical format then download the movie file and reinstall it.

[kizi57]

Do logical format then download the movie file and reinstall it.

Thank you Mr. Spock, but I haven't done this before, can I have step by step tutorial on how to install? If posible can I have KM Movie Data website link! Is this written on service manual?

[kizi57]

you have to download the movie data, i think it is from the Km website

can i have website link for this, because it has been two weeks now, still cant be able to fix this issue, i need to download and install movie data, PLEASE HELP

[mo0651]

Are you KM authorized? then you can get it on website.

[kizi57]

Are you KM authorized? then you can get it on website.

nop, i'm normal user..! actually end user!

can anybody who is KM Audhozised, download and send it to my email? kizi57@yahoo.co.uk

Thanks

[Desert Rat]

Re: KMBH c452 Warning: No Animation Data Available, Contact Your Administrator

I happen to see this while searching for something else and remembered that I have a machine with this display also.
My customer sez they can not scan. We just installed this machine and they had their guy hook it up.
Is this related to not scanning?
I would like to clear the message tho.
I am not the end user I am an independent tech, that's not familiar with the downloading side.
Some assistance would be helpful.

Thanks

DR

[femaster]

Re: KMBH c452 Warning: No Animation Data Available, Contact Your Administrator

I happen to see this while searching for something else and remembered that I have a machine with this display also.
My customer sez they can not scan. We just installed this machine and they had their guy hook it up.
Is this related to not scanning?
I would like to clear the message tho.
I am not the end user I am an independent tech, that's not familiar with the downloading side.
Some assistance would be helpful.

Thanks

DR

I doubt it has anything to do with scanning, but this should help with the movie data message. I'm probably going to get chastised for this, but the link only works if you are logged into the Konica Minolta site anyway, so why not...

1) Open your web browser, navigate to the My Konica Minolta website, and log in. This sets a current session cookie in your browser. No log in? Guess your are out of luck...
2) Click link below, (because the site won't let me show the actual address, which I think is a bit on the stupid side), this should download the movie data you need. (unless you need the special Pepsico Movie data)
a) Movie Data
3) Install - You do know how to do this, correct? It's essentially like installing firmware...

Enjoy.

If you are not sure what you are doing, or do not have a log in at the site, I can't help you any further than that. Maybe someone else would be willing to, but I'm not getting myself into a jam for someone that should not have the file to begin with. No offense to you...

[Desert Rat]

Re: KMBH c452 Warning: No Animation Data Available, Contact Your Administrator

Femaster, thank you for that explaination & no offense taken.
I use to work for Kodak, I understand and support your position

Unfortunetly I do not have a log in for the site.
Nor have I had the need to download firmware.
So I am kind of in the dark for this procedure.
But if I could ask? Does this downlaod happen via
a thumb drive? And does the size matter? No pun intended.
I will check my resources for a solution.

Thanks again
DR

[femaster]

Re: KMBH c452 Warning: No Animation Data Available, Contact Your Administrator

While different generation machines had different methods to do updates, this model should be new enough to use USB. The firmware and movie data should be installed via a USB thumb (flash) drive. (I'd have to check the manual to be 100% sure, but I'm 95% sure without looking). There would be a "service" USB port that should be located right next to the regular ones, but covered by a sliding metal plate.

[Desert Rat]

Re: KMBH c452 Warning: No Animation Data Available, Contact Your Administrator

femaster,
That sounds easy enough, now to find the firmware.

Thanks

DR

[femaster]

Re: KMBH c452 Warning: No Animation Data Available, Contact Your Administrator

femaster,
That sounds easy enough, now to find the firmware.

I looked in the manual, and can confirm, it is via USB. Shut down the copier completely, installed the USB drive with the firmware / movie data loaded onto it properly, power up the copier and it will boot to a screen and allow you to select the firmware to install. If you don't select anything within a minute or two, it will automatically start the install for you. When all says complete and the start button returns to blue, power down and remove flash drive. Done.

[Desert Rat]

Re: KMBH c452 Warning: No Animation Data Available, Contact Your Administrator

femaster,
Thanks for the details. What is the proper way to load this
to the flash drive?
I would assume the file should not be zipped?
I will look through the manual I have.

Thanks

DR