[Error Code] No Animation Guide Data Available on bizhub C360

[MFPs R Now PCs]

[emujo]

Re: No Animation Guide Data Available on bizhub C360

If you find a way, let us know...I can't tell you how many techs add, or format a HDD in the field and don't have the movie data with them..additionaly, the newer the MFP the larger the data file..don't want to spend 15 min in a customers office downloading when most never even look at the movie to clear a jam. Emujo

[morpk]

Re: No Animation Guide Data Available on bizhub C360

Yeah not sure if there is a way to turn this off i have the same problems too many tech do the old format and not have the movie data on them, the movie data is separate to the firmware do you know how to load the movie data ?

[EarthKmTech]

Re: No Animation Guide Data Available on bizhub C360

companies / techs who choose to work on modern copiers without a laptop are living in the past and need to come into the modern era.


going around with simply a USB key or flash card with pre-written firmware on it is too old school nowadays and should not be relied apon for modern machines.


keeping all firmware files, movie data files and parts/service manuals on a laptop really isnt that hard.

[emujo]

Re: No Animation Guide Data Available on bizhub C360

For my company, all techs are provided with laptops, handhelds, access to training, and help from more experianced techs...still, we have some old dinosaurs that refuse to keep up...how can you trouble shoot a print problem if you don't know what a run command is...when I go out with these techs and look over their shoulders I just shake my head when I see "157 new updates are available"..After 15+ years of digital copiers there shouldn't be any more excuses...find a different line of work.Emujo

[MFPs R Now PCs]

Re: No Animation Guide Data Available on bizhub C360

OK, ok sheesh. I have a laptop. I have over 20 Gb in service manuals alone for Sharp, HP, OKI, Ricoh and Konica Minolta (not including user manuals and software). I know how to run a command prompt. I have 0 updates to be installed.

Come on, this is smaller family business competing with the big dogs in town. I am growing our I.T. department with the new "cloud" technologies everybody is migrating to while still helping run the service department. Sometimes I just get busy and when new things come up I've never seen before I resource off all of you fine men and women out there doing the same thing. It's quicker to get the straight shot from you than do the research myself when its a crisis situation. I really appreciate the help on these forums.

Again, Thank you!

[emujo]

Re: No Animation Guide Data Available on bizhub C360

OK, ok sheesh. I have a laptop. I have over 20 Gb in service manuals alone for Sharp, HP, OKI, Ricoh and Konica Minolta (not including user manuals and software). I know how to run a command prompt. I have 0 updates to be installed.

Come on, this is smaller family business competing with the big dogs in town. I am growing our I.T. department with the new "cloud" technologies everybody is migrating to while still helping run the service department. Sometimes I just get busy and when new things come up I've never seen before I resource off all of you fine men and women out there doing the same thing. It's quicker to get the straight shot from you than do the research myself when its a crisis situation. I really appreciate the help on these forums.

Again, Thank you!

Sorry, wasn't directing that at you..general comment..no offense meant..Emujo

[nilson puerta]

Re: No Animation Guide Data Available on bizhub C360

If you find a way, let us know...I can't tell you how many techs add, or format a HDD in the field and don't have the movie data with them..additionaly, the newer the MFP the larger the data file..don't want to spend 15 min in a customers office downloading when most never even look at the movie to clear a jam. Emujo

this is link reset

[nilson puerta]

Re: No Animation Guide Data Available on bizhub C360

is this link for you solution video animation

[venluckey]

Re: No Animation Guide Data Available on bizhub C360

Where does one get the Animation Data, my company does not have access to the firmware files.
Our company is required to format the HDD's due to we are a return center for off lease copiers.
Can i copy it from a other machine of same model and start to build a database of the types we have?

Sorry if this seems novice, I don't have much resources to work from.

Thanks for any help.

[Woxner]

Re: No Animation Guide Data Available on bizhub C360

no you cant copy from one machine to another. check you r PM

[venluckey]

Re: No Animation Guide Data Available on bizhub C360

First let me say thank you for responding. Next I don't have access to PM's.

I have this forum and Google, that's my resources.

I don't have to put animation data back on, but I want to learn how, not just be a mindless drone. Plus the next guy would appreciate it being done, that's how I would want it if it was me.

Thanks

[Woxner]

Re: No Animation Guide Data Available on bizhub C360

all you need is a user name and password for this site to be able to get private message

[darknet93]

Re: No Animation Guide Data Available on bizhub C360

no you cant copy from one machine to another. check you r PM

Hi.. where can i get the movie files ? or do i need the firmware ? i also got this problem on my Bizhub 363
Thanks

[service_man]

Re: No Animation Guide Data Available on bizhub C360

Hi.. where can i get the movie files ? or do i need the firmware ? i also got this problem on my Bizhub 363
Thanks

Hello,
If you have accesss to infohub portal Konica Minolta, you can get everything about machine ( firmware, software, SM, PM, TAD... )

But if you not have that, it's been very dificulty. And technician Konica Minolta who have access to infohub, you should not give to everybody.
If you know some technician, asks that you need software.

Regards