C451 scratches 160g/m2 paper

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  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4299
    #1

    [CQ] C451 scratches 160g/m2 paper

    I've got a machine putting some odd scratches on some 160g (thick 2, for those of you using imperial units) silky-touch paper. The weird part is that I cannot find anything that fits the pattern, so I don't know what to clean/bend/change.

    Here's an example with the (approximate) measures.scratches.jpg
    The red notes were, obviously, "photoshopped" (quote marks because I'm a paintshoppro user).

    Also the scratches are very thin, akin to a hair, and most of the guides on the machine are way thicker than that.

    Any hints? Thanks!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23008
      #2
      Re: C451 scratches 160g/m2 paper

      How about drum separation claws, primary transfer belt claws, or fuser claws.

      Personally I'm leaning toward fuser claws because of the heavy fill original. I'm not sure that there will be anything to do, if it is fuser claws. Cleaning, of course. But with heavy fill they'll continue to get contaminated. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

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        • emujo
          Field Supervisor

          2,500+ Posts
          • Jun 2009
          • 3009
          #3
          Re: C451 scratches 160g/m2 paper

          Agree with Black Cat...had one where the customer selected thick 3 for all paper sources and loaded plain 20LB stock in all drawers..(did this just to "save time"). Toner was splattered all over the inlet guides and as it built up and melted, it looked like mini stalagtites (or "mites" been out of school for some time now)..they were dripping down and brushing the paper as it went into the fuser causing the same "scratches". Emujo
          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

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