Konica Bizhub C353 email problem

[Zoollanderhu]

Hi everyone!
I need a little helping hand as I'm not a Konica tech ( rather a Kyocera or Canon) I've got a problem with a Bizhub C353. Even the e-mail address of the device was set for new one also the administrator's email address, it sends emails through by the previous email address.
I've already reset every network setting by the proper menu point ( Network reset , destination reset ) .
What should I do anything else?
How can I do factory reset? or NVRAM reset?

Thank you in advance for the ideasc and suggestions or advises!

[kingarthur]

Re: Konica Bizhub C353 email problem

the button below "administrator registration" is "input machine address" have you changed it in that...

[kronical]

That wont help. For some rwason these machines use the administrator email address as the sending address. I usually make sure both are filled in just to be safe tho.

[B0265]

Re: Konica Bizhub C353 email problem

From Fax/Scan mode press: utility > user settings > scan/fax settings > default scan/fax settings > factory default

[blackcat4866]

Re: Konica Bizhub C353 email problem

That wont help. For some rwason these machines use the administrator email address as the sending address. I usually make sure both are filled in just to be safe tho.

ditto that.