bizhub c351 tray 2 and 3 not lifting

[mrfuser]

Machine not lifting tray 2 and 3. I don't hear motors turn on at all for paper lift. Any ideas?

Thanks
Kelly

[JustManuals]

Re: bizhub c351 tray 2 and 3 not lifting

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[minimerlin]

Re: bizhub c351 tray 2 and 3 not lifting

Machine not lifting tray 2 and 3. I don't hear motors turn on at all for paper lift. Any ideas?

Thanks
Kelly

Is there any paper behind the trays? Any error codes?

[montana]

Re: bizhub c351 tray 2 and 3 not lifting

Machine not lifting tray 2 and 3. I don't hear motors turn on at all for paper lift. Any ideas?

Thanks
Kelly

hi...check is there any obstacles on the sensor behind the paper cassette..

[mrfuser]

Re: bizhub c351 tray 2 and 3 not lifting

No obstacles, no error. Only shows jam at exit of Fuser area that won't clear.

[mrwho]

Re: bizhub c351 tray 2 and 3 not lifting

Failing the basic steps (the ones mentioned above plus checking the motors themselves, as well as the cabling), I'd search for any burnt ICP, starting on the PWB-MC board.

EDIT: Jam at the fuser that won't clear - most probably a failing sensor. Try to replace it or, if it is located inside the fusing unit, try with a known working one. Check the fuser connector, it could be badly inserted.

[EarthKmTech]

Re: bizhub c351 tray 2 and 3 not lifting

persistant jam at fusing exit is usually the photo sensor at the exit unit in the top of the right hand side door. its totally obvious to see when you open the door. It gets cooked by the fusing unit. Also make sure the actuator moves freely.

its been a common issue since this p.o.s. engine started out life as a cf2001