Windows 7 compatibility with BHC350

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  • krm
    Trusted Tech

    100+ Posts
    • Aug 2009
    • 233

    #1

    Windows 7 compatibility with BHC350

    Hi,
    A customer will be connecting a new Windows 7 computer to print and scan witha BHC350 machine. Does anyone know if this will work?
    Thanks in advance.
  • habik
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2010
    • 2013

    #2
    Re: Windows 7 compatibility with BHC350

    Originally posted by krm
    Hi,
    A customer will be connecting a new Windows 7 computer to print and scan witha BHC350 machine. Does anyone know if this will work?
    Thanks in advance.
    It does apparently, there was a thread about it a few days ago posted by Blackcat // you will find it, I am finished for today Sun SUN SUUUN
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

    Comment

    • habik
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2010
      • 2013

      #3
      Re: Windows 7 compatibility with BHC350

      .OK Google! ... will I need Berrocca this morning?
      Firmwares HERE

      Comment

      • fixthecopier
        ALIEN OVERLORD

        2,500+ Posts
        • Apr 2008
        • 4714

        #4
        Re: Windows 7 compatibility with BHC350

        Sometimes the bizhubs and 7 do not get along. they don't talk nice to each other.
        The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

        Comment

        • Desert Rat
          Service Manager

          Site Contributor
          1,000+ Posts
          • May 2008
          • 1089

          #5
          Re: Windows 7 compatibility with BHC350

          Funny I should see this today, as I just left a customer trying to do the same thing.
          There is a conflict I am told between the 32 bit and 64 bit. My customer is not pleased
          about this cuz his machine is in good running condition and does not want to upgrade.
          I understand that there is a work around. I will have a look at the post mentioned.

          Now if the economy was better they would just upgrade.
          And that would also help the economy.

          DR

          Comment

          • EarthKmTech
            Step aside, noob

            1,000+ Posts
            • May 2009
            • 2139

            #6
            Re: Windows 7 compatibility with BHC350

            Why is it the copiers fault ?

            windows XP is still being supported till 2014, seems pretty simple to me

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22932

              #7
              Re: Windows 7 compatibility with BHC350

              I'm not having any trouble with scan to email. The problem seems to be the print driver.

              Here's the depressing part: Over two days I installed and removed 20 different print drivers from various models from Kyocera to HP to Konica Minolta. One of them worked, but I don't know which one it was, so I have to start all over again. I do know that it speaks PCL5c, and didn't like the Kyocera drivers. From the Kyocera driver I get two pages of PostScript error preceding the print job.

              For those of you unfamiliar with Kyocera printers, the machine's native language is always PreScribe, and the first one or two lines of code (in PreScribe) tell the machine what print emulation to use. The Konica Minolta made printer doesn't understand the PreScribe code, so it just prints the code exactly how it arrives, one line per page, until it finds something that it can understand.

              That's just a long way of saying that I know it's not a PreScribe based machine. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • TheOwl
                Service Manager

                Site Contributor
                1,000+ Posts
                • Nov 2008
                • 1732

                #8
                Re: Windows 7 compatibility with BHC350

                BHC350 Standard Controller = PCL5c
                BHC350 Fiery Controller = PCL/PS

                Has anyone tried looking for the driver within the Windows Updates which is displayed when adding a printer?

                You might find a driver there under Minolta, Konica, Konica Minolta or EFI.
                Please don't ask me for firmware or service manuals as refusal often offends.

                Comment

                • Mr Spock
                  Vulcan Inventor of Death

                  1,000+ Posts
                  • Aug 2006
                  • 2064

                  #9
                  Re: Windows 7 compatibility with BHC350

                  Product Compatibility | Konica Minolta Business Solutions, U.S.A., Inc.

                  This is the link to windows 7 support. If it says yes then one of three options.
                  1 on the download website for KM
                  2 use the win vista x64 off of the download site
                  3 use the window update to download the driver (this can take as long as 8-10 minutes depending on internet speed.
                  And Star Trek was just a tv show...yeah right!

                  Comment

                  • brent
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Nov 2008
                    • 1208

                    #10
                    Re: Windows 7 compatibility with BHC350

                    it looks like you have to use the ic 401 to make it work? we have a few companies that refuse to buy new. ane they are h using windows 7 with the c350 but they are using the standard embedded controller. but there are tons of issues with finishing. etc... we have afew low volume accounts that are under 150k. that just do not want to upgrade. what is a person to do?

                    Comment

                    • copytechman
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Nov 2008
                      • 926

                      #11
                      Re: Windows 7 compatibility with BHC350

                      I have used vista drivers and even xp drivers with win 7 with success when I had to install a c350 in a current environment. Didn't have an issue with it. I just don't remember which it was for the standard controller. (xp or vista I mean).

                      Edit: Just checked, on my win 7 32bit laptop am using the bizhub c350 pcl5c driver version 2.01 (again I dont recall if it was a vista or an xp driver tho!)

                      Regards!
                      A.

                      Comment

                      • Synaux
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Mar 2012
                        • 1224

                        #12
                        Re: Windows 7 compatibility with BHC350

                        I didn't notice anybody post anything about installing drivers in compatibility mode.
                        Perhaps that might help?

                        Comment

                        • krm
                          Trusted Tech

                          100+ Posts
                          • Aug 2009
                          • 233

                          #13
                          Re: Windows 7 compatibility with BHC350

                          Thanks to all the replies. We were able to use the vista drivers and get printing up! However, were still having problems with scanning. Anybody have detailed instructions for setting up scan to folder between these two - windows 7 & c350.
                          Thanks in advance.

                          Comment

                          • gpsorell
                            Junior Member
                            • Aug 2009
                            • 7

                            #14
                            Re: Windows 7 compatibility with BHC350

                            As far as I know, the Bizhub C350 does not support smb scanning. You have to scan to email, ftp or the hard drive of the copier (if it has one).

                            Comment

                            • goldencup
                              Trusted Tech

                              250+ Posts
                              • Nov 2008
                              • 366

                              #15
                              Re: Windows 7 compatibility with BHC350

                              Hi, I have bizhub C250 machines and so far have no problem on connectivity of XP, Windows 7 32bit & 64bit. (i have not yet tried on Mac and Linux )
                              I have plans of getting bizhubC350 but as i read this forum, other seems to have some problem, also found out that this machine doesn't have scan to smb.

                              Comment

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