bizhub 501 WON'T Print (I think previous post is messed up)

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  • MFPs R Now PCs
    MFP Tech & I.T. Manager

    100+ Posts
    • Jul 2011
    • 156

    #1

    [Misc] bizhub 501 WON'T Print (I think previous post is messed up)

    It does not matter how slowly you go as long as you do not stop. –Confucius
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22932

    #2
    Re: bizhub 501 WON'T Print (I think previous post is messed up)

    Does it have the IC-207 Print Controller option? You won't be printing without it. There are two little IC sockets on the engine board. The print controller goes in the one labelled "IC", to your right as you're looking at it.

    Print off a configuration page to see if the Print Controller firmware level is listed.

    PS: If you entitle your post with the last word in the title being "print" it is displayed in "printable" mode, with no hyperlinks. Just an interesting little quirk to the website. =^..^=
    Last edited by blackcat4866; 08-24-2012, 07:16 PM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • MFPs R Now PCs
      MFP Tech & I.T. Manager

      100+ Posts
      • Jul 2011
      • 156

      #3
      Re: bizhub 501 WON'T Print (I think previous post is messed up)

      Originally posted by blackcat4866
      Does it have the IC-207 Print Controller option? You won't be printing without it. There are two little IC ports on the engine board. The print controller goes in the one labelled "IC", to your right as you're looking at it.

      Print off a configuration page to see if the Print Controller firmware level is listed.

      PS: If you entitle your post with the last word in the title being "print" it is displayed in "printable" mode, with no hyperlinks. Just an interesting little quirk to the website. =^..^=
      Blackcat4866:
      I have attached as a PDF page 1 of the Machine Management List with the firmware on it, I don't believe it's listed, could you please confirm?
      Attached Files
      It does not matter how slowly you go as long as you do not stop. –Confucius

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22932

        #4
        Re: bizhub 501 WON'T Print (I think previous post is messed up)

        You'll need the Configuration Page > Firmware Version > Print Controller = A0R50Y0-3000-G00-62

        ... or it will be blank in that area. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2028

          #5
          Set hdd?

          Comment

          • MFPs R Now PCs
            MFP Tech & I.T. Manager

            100+ Posts
            • Jul 2011
            • 156

            #6
            Re: bizhub 501 WON'T Print (I think previous post is messed up)

            Got It! Thank you all. IC-207 Missing, Dang It!
            It does not matter how slowly you go as long as you do not stop. –Confucius

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22932

              #7
              Re: bizhub 501 WON'T Print (I think previous post is messed up)

              It took me three visits and a little insight from the office manager for me to solve my case. It was relatively common for the sales staff to forget to order little things like print controllers, then wonder why it wouldn't print. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • JR2ALTA
                Service Manager

                Site Contributor
                1,000+ Posts
                • Feb 2010
                • 2028

                #8
                Re: bizhub 501 WON'T Print (I think previous post is messed up)

                Originally posted by blackcat4866
                It took me three visits and a little insight from the office manager for me to solve my case. It was relatively common for the sales staff to forget to order little things like print controllers, then wonder why it wouldn't print. =^..^=
                More amazing, in 2012 Konica sells a copier with a Network Interface Card that can't print.

                Comment

                • RRodgers
                  Service Manager

                  1,000+ Posts
                  • Jun 2009
                  • 1947

                  #9
                  Re: bizhub 501 WON'T Print (I think previous post is messed up)

                  Originally posted by blackcat4866
                  It took me three visits and a little insight from the office manager for me to solve my case. It was relatively common for the sales staff to forget to order little things like print controllers, then wonder why it wouldn't print. =^..^=
                  Can't tell ya how many times I've ran into that. Go out to a customer to set them up for print/scan only to find out it won't print and the chip is missing. What a pain.
                  Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                  Comment

                  • kronical
                    Kronic Copier Ninja

                    100+ Posts
                    • Nov 2009
                    • 230

                    #10
                    More interesting is you can scan without a controller.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22932

                      #11
                      Re: bizhub 501 WON'T Print (I think previous post is messed up)

                      True! Like MFPs said. The web interface is fully accessible, and networkable. You can scan ... everything but print. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • mo0651
                        Service Manager

                        1,000+ Posts
                        • Apr 2009
                        • 1054

                        #12
                        Re: bizhub 501 WON'T Print (I think previous post is messed up)

                        I make sure that it looks like a major board when I install that little eeprom. Takes like 5 minutes and that will be $1500. Gets you funny looks from customers.

                        Comment

                        • ModusVivendi

                          #13
                          Re: bizhub 501 WON'T Print (I think previous post is messed up)

                          I think I may have come across BizHUb 501 without a print controller. I had the user follow the below isntructions for printing a config page, but she says "Printer Settings" option is not there. Could that be a clue, or do I have bad instructions for printing a config page?

                          UTILITY COUNTER>
                          USER SETTINGS>
                          PRINTER SETTINGS>
                          PRINT REPORTS>
                          CONFIGURATION PAGE>
                          START.

                          Or is there a way to determine whether its installed via the web interface?

                          Thanks

                          Comment

                          • blackcat4866
                            Master Of The Obvious

                            Site Contributor
                            10,000+ Posts
                            • Jul 2007
                            • 22932

                            #14
                            Re: bizhub 501 WON'T Print (I think previous post is messed up)

                            No, but you can take the back off and check the IC port on the Printer control board. There are two. I believe the one to your right as you look at the back of the machine is for the IC207. =^..^=
                            Last edited by blackcat4866; 12-20-2012, 08:48 PM.
                            If you'd like a serious answer to your request:
                            1) demonstrate that you've read the manual
                            2) demonstrate that you made some attempt to fix it.
                            3) if you're going to ask about jams include the jam code.
                            4) if you're going to ask about an error code include the error code.
                            5) You are the person onsite. Only you can make observations.

                            blackcat: Master Of The Obvious =^..^=

                            Comment

                            • ModusVivendi

                              #15
                              Unfortunately this is at a location in a different state.

                              Sent from my Transformer Prime TF201 using Tapatalk 2

                              Comment

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