C20 Print Quality Issue

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  • habik
    Service Manager
    Site Contributor
    1,000+ Posts
    • Apr 2010
    • 2015

    C20 Print Quality Issue

    Have a constant dirt on prints, as if transfer belt is not cleaning properly. However it does clean properly. All IU drums are pristine clean. suspecting HV unit or incorrect bias on 2nd transfer.

    see attached pdf.bizhub_C20_120907112206_0001.pdf
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE
  • Zeldaman
    Senior Tech
    500+ Posts
    • Mar 2011
    • 946

    #2
    Re: C20 Print Quality Issue

    Hi there!
    What the F... is this? Had a similar problem on a C-35, but not so heavy. 1. thing was another PCU,Bk, no way. Next thing was to check all contacts (ITB,2nd Troller...), cleaning & adjusting them, problem gone.
    Greetings...

    Comment

    • habik
      Service Manager
      Site Contributor
      1,000+ Posts
      • Apr 2010
      • 2015

      #3
      Re: C20 Print Quality Issue

      Originally posted by Zeldaman
      Hi there!
      What the F... is this? Had a similar problem on a C-35, but not so heavy. 1. thing was another PCU,Bk, no way. Next thing was to check all contacts (ITB,2nd Troller...), cleaning & adjusting them, problem gone.
      Greetings...

      Yeah thanks, that was what I though is going to be, just did overhaul of ITB prior to your post, pulled the contacts on 2nd transfer to unbeareable sight almost a breaking point so contact is proper. This is the 2nd time i did it and yet it improves a bit but the sides are getting still dirty, then it evetually comes back to full page.

      wonder if the AIDC is doing a good job.
      .OK Google! ... will I need Berrocca this morning?
      Firmwares HERE

      Comment

      • habik
        Service Manager
        Site Contributor
        1,000+ Posts
        • Apr 2010
        • 2015

        #4
        Re: C20 Print Quality Issue

        Found one dead Bk IU, swapped chips, Changed IU BK. Problem Disappeared right away!...what a pig.
        .OK Google! ... will I need Berrocca this morning?
        Firmwares HERE

        Comment

        • blackcat4866
          Master Of The Obvious
          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22599

          #5
          Re: C20 Print Quality Issue

          So you must have had two interacting problems. The ITB transfer contacts, and the black IU.

          ... and the cyan sprinkles went away also? I would have suspected the cyan IU also. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • Hansoon
            Field Supervisor
            Site Contributor
            2,500+ Posts
            • Sep 2007
            • 3251

            #6
            Re: C20 Print Quality Issue

            Found one dead Bk IU
            "Dead" defines as what?

            Hans
            " Sent from my Intel 80286 using MS-DOS 2.0 "

            Comment

            • EarthKmTech
              Step aside, noob
              1,000+ Posts
              • May 2009
              • 2141

              #7
              Re: C20 Print Quality Issue

              that print sample is a common problem on c20's.


              Its the black IU, and you will not see the defect by turning it by hand either.

              Comment

              • habik
                Service Manager
                Site Contributor
                1,000+ Posts
                • Apr 2010
                • 2015

                #8
                Re: C20 Print Quality Issue

                Originally posted by Hansoon
                "Dead" defines as what?Hans
                Dead as IU has run its life on 1 chip. Yet the quality was still good. So officially dead, yet usable for experiment or worst case scenarios. like this time.
                .OK Google! ... will I need Berrocca this morning?
                Firmwares HERE

                Comment

                • habik
                  Service Manager
                  Site Contributor
                  1,000+ Posts
                  • Apr 2010
                  • 2015

                  #9
                  Re: C20 Print Quality Issue

                  Originally posted by EarthKmTech
                  that print sample is a common problem on c20's.


                  Its the black IU, and you will not see the defect by turning it by hand either.

                  Thanks for that

                  Have you had any of the IU's apart ...I suspect the dev. roller is maggled up. as machine was not used much, and I think humidity is the factor that kills it. Plus customers soft touch and voila 10k on the clock and already new fuser and now even IUs Bk and C to follow.
                  .OK Google! ... will I need Berrocca this morning?
                  Firmwares HERE

                  Comment

                  • habik
                    Service Manager
                    Site Contributor
                    1,000+ Posts
                    • Apr 2010
                    • 2015

                    #10
                    Re: C20 Print Quality Issue

                    Originally posted by blackcat4866
                    So you must have had two interacting problems. The ITB transfer contacts, and the black IU.

                    ... and the cyan sprinkles went away also? I would have suspected the cyan IU also. =^..^=
                    On the first test pages it was without Cyan spots, now the starting to appear. after 30 pages since I changed the Bk IU...

                    Machine has been flashed with latest FW's . ONE THING REMAINS..FULL DISASSEMBLY AND THEN ASSEMBLY.
                    .OK Google! ... will I need Berrocca this morning?
                    Firmwares HERE

                    Comment

                    • EarthKmTech
                      Step aside, noob
                      1,000+ Posts
                      • May 2009
                      • 2141

                      #11
                      Re: C20 Print Quality Issue

                      Originally posted by habik
                      Thanks for that

                      Have you had any of the IU's apart ...I suspect the dev. roller is maggled up. as machine was not used much, and I think humidity is the factor that kills it. Plus customers soft touch and voila 10k on the clock and already new fuser and now even IUs Bk and C to follow.
                      it is humidity and low volume environments, thats what i've experienced.

                      and the mottled effect is on the dev roller like its wet, if the new iu is destroyed straight away and starts doing the same thing then the toner will need to be changed too as its probably whats stuffing it up.

                      Comment

                      • habik
                        Service Manager
                        Site Contributor
                        1,000+ Posts
                        • Apr 2010
                        • 2015

                        #12
                        Re: C20 Print Quality Issue

                        Guess what it came back. Bk IU Ordered will see, what it brings and I am not risking it and changing Bk Toner at the same time
                        .OK Google! ... will I need Berrocca this morning?
                        Firmwares HERE

                        Comment

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